Job Description

Full-time
Contract Type: Permanent

Company Description

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International Airlines Group (IAG)

was formed in January 2011 and is the parent company of British Airways, Iberia, Vueling, Aer Lingus, LEVEL, IAG Loyalty and IAG Cargo. It is a Spanish registered company with shares trading on the London and Spanish stock exchanges. The corporate head office for IAG is in London, UK. IAG was the best performing FTSE100 business of 2024.


IAG are the leading airline group from Europe to North and Latin America, with extensive connectivity intra-Europe and with the rest of the world. They operate a fleet of around 600 aircraft, flying over 120 million passengers per year to more than 250 destinations across 91 countries. Employing approximately 74k+ people. They bring together leading brands in the industry to form a group that makes everyone stronger, together.


IAG's vision is to be the world's leading airline group, employing exceptional talent and maximising sustainable value creation for our shareholders and providers of finance, customers and other stakeholders. As the parent company of the Group, IAG actively engages and works collaboratively with its portfolio of operating companies to drive synergies and maximise performance. Its independence from the operating companies allows for objective, flexible and rapid decision-making and enables IAG to implement the strategy to deliver the long-term vision for the Group. The operating companies are in turn able to focus their efforts on their target customers, competitive environment, and their people. The portfolio sits on the Group's common integrated platform which drives efficiency and simplicity while allowing each operating company to achieve individual performance targets and maintain its unique identity.

Role Purpose

The UK Office Manager

will be responsible for the smooth and efficient running of IAG's UK office operations, with a particular focus on managing the MC Support team, overseeing facilities and office services, and acting as a single point of contact for employee-facing support.


This role is designed to enhance the employee experience and free up senior leadership capacity by centralising and professionalising office administration and support services.

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MC Support and Business Services

Lead, manage and coordinate the MC Support team, ensuring high-quality, consistent support to IAG's Management Committee. Act as the primary contact for executive support needs, including scheduling, logistics, and administrative coordination to ensure seamless operations. Work closely with other business support functions across the wider group ensuring collaboration and consistent support. Ensure confidentiality, discretion, and professionalism in all MC-related activities. Foster a strong relationship with IAG's Management Committee to support open and transparent business relationships. Promote a positive team culture by role modelling collaborative and proactive behaviours, setting clear performance expectations to meet business needs and supporting individual growth and development.

Office and Facilities Management

Oversee day-to-day operations of the ICAG HQ office at Waterside ensuring a safe, efficient, and welcoming environment. Manage relationships with facilities vendors and service providers, including cleaning, maintenance, and security. Ensure compliance with health and safety regulations and internal policies.

General Administration

Provide administrative support for key business services, including reception, mailroom, and meeting room coordination. Act as a central point of contact for employee queries related to office services. Support onboarding and offboarding processes from a facilities and logistics perspective.

Continuous Improvement

Identify opportunities to streamline office processes and improve service delivery. Gather feedback from stakeholders and implement changes to enhance the employee experience.

Corporate compliance and assurance

Ensure compliance with UK GDPR and data privacy regulations across all people function related activities Support and co-ordinate HQ Business Continuity Planning which includes ensuring plans are up to date on office operations, facilities, and people-related services and liaising with other key stakeholders to align contingency plans across functions. Oversee Health and Safety for UK office to maintain a safe, legally compliant, and supportive working environment

Qualifications

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Proven experience in office management, executive support, or business services in a corporate environment. Strong organisational and multitasking skills with attention to detail. Ability to anticipate challenges, provide solutions and implement process improvements. Excellent interpersonal and communication skills. Ability to manage confidential information with of discretion. Experience managing teams and working cross-functionally. Familiarity with facilities management and vendor coordination.

Job Location

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