Job Description

Job Introduction

Jewellery Quarter Bullion - UK Sales Manager

Location: Birmingham, Office-based

Contract:Full time, permanent contract (37.5 hours per week, including Saturday rota)

Salary: up to 50,000 depending on experience + bonus

Package & Benefits

Salary: up to 50,000 depending on experience Bonus: up to 30% 25 days holiday plus 8 bank holidays (with option to buy extra 5 days) Onsite Gym Health and wellbeing programme Employee and store discount Private healthcare and life cover
Office-based at our Birmingham Head Office; visa sponsorship is not available

About Jewellery Quarter Bullion

We're passionate about gold and silver investment--making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK's leading online bullion dealer with 300m+ turnover, our brands (BullionByPost.co.uk, Gold.co.uk, and others) are trusted by thousands of investors.


You'll join a fast-paced, high-growth business with a market-leading online presence, and lead the continued evolution of our e-commerce success story.

Role Overview

We're hiring a UK Sales Manager to lead our Sales & Customer Service team and help deliver a best-in-class customer experience. This hands-on leadership role reports to the Director of Sales & AI and is responsible for driving performance across busy phone and email channels, enhancing customer satisfaction, and supporting team development.


A strong interest in investing, economics, or the bullion market is desirable, though prior experience in the industry isn't required.

Key Responsibilities

Lead and manage the Sales & Customer Service team, ensuring high-quality customer interactions Monitor call and email metrics, ensuring prompt and effective responses Deliver regular 1:1s, coaching, and real-time feedback to support team performance Engage with customers directly to understand needs and exceed expectations Identify process improvements to streamline operations and elevate service Manage reviews, refunds, and goodwill gestures professionally Collaborate with Compliance to prevent fraud and uphold policies Represent the brand clearly and consistently in customer communications Partner with HR to address performance, conduct, or grievance issues as needed Report service performance insights to senior leadership

Skills & Experience

2+ years in sales, account management, trading or investment-related roles Experience supporting HNW clients or working within financial, investment or precious metals sectors Strong commercial awareness, attention to detail, and confidence under pressure Comfortable using Excel, CRM platforms, and sales performance data Experience mentoring or leading others is desirable

Why You'll Love It Here

Proven experience managing a sales or customer service team Strong leadership and communication skills Analytical thinker with a focus on performance and improvement Passion for delivering excellent service and motivating teams Interest in investing, economics, or the bullion market a plus Culture rooted in Integrity, Agility, Ambition, Clarity, Efficiency

About You

You'll thrive in this role if you:

Join a thriving business with a clear growth mission Work alongside a collaborative, high-performing team Get involved in shaping team culture and operational excellence Opportunities for ongoing learning and development

Ready to Apply?

If this role sounds like a good fit, we'd love to hear from you. We'll review all applications and be in touch to discuss next steps with shortlisted candidates.

Application Deadline: 7th September 2025

At JQB we champion diversity and promote equal opportunities. We encourage applications from every background -- you're welcome here.