Job Description

JOB DESCRIPTION

Position:

Underwriter

Department:

Underwriting Department

Reporting to:

Underwriting Manager

Scope of role:

Responsible for assessing the application, analysing and determining the event risks to make a decision on whether the application should be accepted or not and establish terms of coverage on accepted policies.

Key Responsibilities:

Deal with incoming enquiries from brokers, agents and direct client's

Achieve productivity, performance & quality targets

Develop and maintain a profitable book of business

Operate within agreed guidelines and authority levels

Operate as an effective team member Adhere to company policy and procedures Ensure compliance with telephone script guidelines and quality targets

Relationship/Position in Organisation

Relationship:

Member of the Underwriting Team and Underwriting Department

Direct Reports:

None

Main Duties:

Establish the customers needs by questioning appropriately and present the benefits of all insurance products based on the customer needs

Screen and assess event queries and applications. Obtain additional information on event risks if required and calculate and provide quotations for all acceptable event risks

Demonstrate excellent product / technical knowledge in underwriting applications and during communication with client

Decline excessive risks where appropriate

Manage the policy booking process through all stages to completion, including uploading the policy; processing payment; sending policy documents and all other related tasks

Resolve customer complaints and queries by investigating their history and liaising with internal operational management to provide a quick and effective solution to maintain a superior customer experience

Deal with and distribute incoming calls appropriately and in line with the restrictions of your licence. Taking messages and transferring calls where necessary

Maintain accurate customer information records during and at the end of call to ensure we have a customer history. Keep detailed and accurate records of policies underwritten and decisions made.

Ensure customer calls are dealt with in accordance with the standards and service level agreements of the department

Maintain and improve knowledge and skills by completing CPD hours, attending training and working towards/obtaining qualifications

Create and calculate mid-term adjustments

Chase quotations, incoming applications on a regular basis; in accordance with the company policies and procedures

Act as a role model, coaching and mentoring less experienced colleagues.

Any other related duties as require

Job Types: Full-time, Permanent

Pay: 28,531.00-29,531.00 per year

Work Location: Hybrid remote in St. Leonards and St. Ives West BH24 3PB