Job Description

Job Advert


As Pinnacle Pet Group continues to grow, we are seeking an Underwriting Risk Analyst to join our Actuarial team. This role is hybrid with one day per month in our London Paddington office.





Reporting into the Head of Underwriting Risk, you will assist in managing and controlling the underwriting risk for all pet business. You will work closely with the Pricing and Actuarial Finance teams to gain a detailed understanding of the performance of the business, identify where action is needed through reporting and analysis and follow through on any remediation required.

What you`ll get up to as a Customer Sentiment Executive

Help to define and refine KPIs to follow up for each risk and target benchmarks against which to monitor these risks Help to operationalise the production of these metrics along with the necessary controls to ensure the processes are robust and set up automated warnings to flag deviations from expected Daily monitoring to ensure that the loss ratio and the mix of business written is in line with that expected Daily monitoring to ensure retention and conversion is in line with that expected Monitor the effects of any price changes to ensure that they produce the expected effect To review inflation risk and highlight when pricing action needs to be taken Monitor the expected loss ratio compared to the actual loss ratio Monitor performance to ensure that it is not deviating from the business plan or from any contractual commitments Assist in performing deep dive analysis to understand further any deviations from expected Where it is identified that performance is out of line with that expected, notify the issue to the relevant team for them to propose an action plan Work with the team to ensure that the action plan is carried out Monitor the effects of any actions taken and propose further action if necessary Attend and contribute to the key message presented at relevant committees Contribute to the maintenance of the Underwriting governance documents Assist with 6 monthly pricing audits

What we look for in you as a Customer Sentiment Executive

Experience in a similar role (ideally at a pet insurer) Expert Power BI skills Excellent MS Office skills Proven ability to communicate well, at all levels, both written and verbal Ability to work collaboratively in a team environment Self-motivated Attention to detail Good problem solving skills Pet Insurance experience is desirable but not essential

What we are all about!

Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK.



We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif. PPG's ambition is to create the leading pet insurance and health services platform globally.



Over the last two years, through the success of our partnership strategy, which includes Sainsbury's Bank, PDSA and Post Office, we've doubled the size of our business. We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition.



Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work. We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working. Our teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home. We believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity. It helps support a good work-life balance, and it's the way we want to be.



We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff.

We offer accessibility help with application forms which is available via the jobs page of our website.

As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.