Job Description

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About The Role

Position Overview



The University Security Team Leader plays a vital role in ensuring the safety, security, and wellbeing of students, staff, visitors, and university assets. The role requires a balance of operational leadership, incident response, and excellent interpersonal skills to maintain a safe and welcoming campus environment. The Team Leader supports the Security Manager by supervising officers on shift, coordinating daily operations, and ensuring compliance with policies, legislation, and best practices.



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Key Responsibilities



Operational Leadership

o Supervise, motivate, and support a team of security officers, ensuring high standards of professionalism, conduct, and performance.

o Oversee daily security operations including patrols, access control, CCTV monitoring, and incident response.

o Allocate duties fairly across the team and ensure adequate staffing levels at all times.

o Act as the first point of contact for escalated incidents, emergencies, or concerns raised by officers, students, or staff.



Incident & Emergency Management

o Lead the response to emergencies including fire alarms, first aid situations, critical incidents, and evacuations.

o Ensure accurate incident reports are completed, reviewed, and submitted promptly.

o Liaise with local emergency services and law enforcement as required.



Compliance & Procedures

o Ensure compliance with university security policies, health & safety standards, and data protection requirements.

o Maintain detailed knowledge of campus facilities, emergency procedures, and relevant legislation.

o Monitor the use of security technology (CCTV, alarms, access systems) and report faults or vulnerabilities.



Customer Service & Community Engagement

o Provide visible and approachable leadership to create a safe and inclusive environment for students, staff, and visitors.

o Handle sensitive situations with discretion, empathy, and professionalism.

o Act as an ambassador for the security team, promoting trust and confidence across the university community.



Administration & Reporting

o Complete daily handover reports, staff performance notes, and operational records.

o Support training, induction, and ongoing development of security officers.

o Assist the Security Manager in audits, risk assessments, and policy reviews.



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Skills & Experience



Essential

o Previous supervisory or team leader experience in a security, law enforcement, or public safety environment.

o Strong knowledge of security operations, incident response, and health & safety practices.

o Excellent communication and interpersonal skills, with the ability to engage effectively with a diverse university community.

o Ability to remain calm and decisive under pressure.

o IT literacy including use of security systems (access control, incident reporting software).

o Valid SIA licence.

o First Aid at Work certification.



Desirable

o Experience working within a higher education or public sector environment.

o Knowledge of safeguarding, Prevent Duty, and student welfare protocols.

o Conflict management and de-escalation training.

o Fire marshal or emergency response training.



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Personal Attributes

o Professional, approachable, and student-focused.

o Strong leadership presence with the ability to inspire confidence in others.

o Integrity and discretion when dealing with sensitive matters.

o Flexible and adaptable, able to work shifts including nights, weekends, and bank holidays.

o Commitment to continuous improvement and ongoing development of self and team.



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Working Conditions

o Shift-based role covering 24/7 operations.

o Based on campus with both office and outdoor duties.

o Required to wear a university-approved security uniform.