Job Description

We have an exciting opportunity to join our client's expanding team in Essex, as a

Upstream Customer Service Serviceability and Ergonomics Specialist

You'll be working in the Service Evaluation and Repair Process 'SERP' team supporting both new and current programmes, supporting the voice of the customer and dealer in all Engineering design matters. The team also protects future warranty spend and Cost of Ownership.

To understand the vehicle and powertrain SERP programme requirements and to deliver all the appropriate assessments and compliance to Ford standards.

Undertaking Virtual service assessments of new vehicle and powertrain designs with a view to ensuring serviceability in line with customer requirements.

Generating technical reports based upon these assessments and working with Upstream team to resolve serviceability issues with the vehicle designers.

Ensuring the Warranty Cost Avoidance Business Case cost reductions are met

Working with SET to support their gateway deliverables

Representing the Service organisation to the design engineering communities and project-managing SERP participation in the product development lifecycle.

Viewing and manipulation of data in Teamcenter and other Virtual reality tools ensuring vehicle gateways are met.

Providing 'at-elbow' support, as required, for the usage & deployment of C3P data

Data acquisition and data-handling support - to include UCS Program Managers, Recalls personnel and PVT Representatives

Providing support in the implementation of C3P Projects and integration of C3P initiatives in the After Sales Activity

Supporting the UCS Program Managers, in their interface with their respective Program Engineering Teams, in C3P data handling and presentation of potential Service issues as captured in the C3P environment

Essential Experience & Skills:

Excellent communication and customer facing skills are essential. All of our engineers work directly with our customers. A tenacious and can-do approach to our (and their) business is imperative, as well as a consideration for health and safety, risks and accessibility.

Excellent computer skills are important and experience of working in the 3D digital environment is helpful. Use of CAD and CAD visualisation tools are an important part of the day-to-day role of a SERP Engineer. The candidate needs to be familiar with these systems.

First class organisational and project management skills.

CAD experience

Ability to work with teams that have conflicting deliverables and to negotiate an agreed compromise

You must have a full understanding of the dealer workshop business

Technician experience at a dealership

Understanding of realistic work parameters in service operations is a must

Preferred Experience & Skills:

In-depth Automotive knowledge in both design and dealer workshop practice.

Competent in: Word, Excel, PowerPoint, SharePoint

Education:

Degree in engineering or equivalent vocational / skills based qualification

Hours, Location & Additional Information:

Rate - 29.59 per hour, increasing to 36.56 per hour after initial probation period of 12 weeks

37.5 hours 12 month contract Hybrid remote - 4 days per week on site in Essex, 1 day per week working from home Position confirmed inside IR35
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: Up to 36.56 per hour

Application question(s):

Do you have the legal right to work in the UK?
Work Location: In person

Expected start date: 14/08/2025