Job Description

PHL Group are looking for an Urgent Care Coordinator on a part-time permanent based at Vocare House, covering evening, weekends and bank holidays.



As an urgent care coordinator your role will be pivotal in the management of patients across our urgent care services. The role will involve working with operational and clinical colleagues, ensuring patients receive the care in the most appropriate setting be it virtually, in one of our treatment centres, or within the patient's own residence. Reporting to the team leader you will support the coordination of activities during the services operational period, ensuring both local and national quality requirements.

Key Responsibilities:

To logistically manage the allocation of home visits to our team of drivers and clinicians
Despatch calls according to the call time and priority and using the relevant in-house systems
Alongside clinical staffing to review and where necessary reassign calls in order to ensure that queries are dealt with efficiently and that breaks are agreed

Monitor our patient management systems to allocate calls promptly according to call time and priority to our treatment centres
To schedule appointments for patients according to area within the designated time frame ensuring patient choice is accommodated
To liaise with patients and keep them updated regarding the process of being contacted by a Clinician or GP
Arrange when required patient transport within protocol ensuring that all relevant paperwork is completed and forwarded appropriately
Monitor activity across all IUC Treatment Centre's to ensure they are coping with their allocated work load within the designated times and escalated where necessary
Maintaining excellent lines of communication with operational colleagues ensuring they are fully briefed on operational plans affecting their role and dealing with queries efficiently.

Deputise for the Team Leader where necessary as requested by the Team Leader.
Ensure effective appropriate handover to your colleague following on from you and escalate appropriate issues to the duty team leader
To contribute towards the achievement of quality standards by participating in regular quality monitoring and individual performance reviews, to attend all mandatory training and other appropriate training opportunities

Qualifications, Experience & Training...

NVQ level 2, or equivalent or significant, relevant work experience Experience of supporting and resolving staff queries Excellent communication, listening and interpersonal skills Effective problem solving skills Computer literate


For a full job description, further information about this role or to apply please contact the Recruitment team via email at Recruitment@PHLGroup.co.uk

Benefits

Bike2Work Scheme.

Save up to 42% on bikes & equipment

DSE Eye Tests and Spectacles.

Up to 25 for eye tests, 50 for spectacles

Employee Assistance Program - 24 hour helpline.

24/7 support for counselling, legal, medical & more

Employee Recognition.

'On the Spot' & 'Extra Mile' Awards

Family Friendly Policy.

Support for maternity, paternity, adoption & fertility leave

Long Service Award.

Celebrating 5 & 10 years of service

Menopause Support.

HRT subscription covered & Menopause Pledge

NHS Discount - Blue Light Card.

Staff are eligible for the Blue Light Card which offers a range of official discounts

Paid Sick Pay.

10 days per year

Professional Development.

Training, courses & team-building opportunities

Workplace Savings and Low Interest Loans.

Payroll savings & low-interest loans

As part of our ongoing commitment to support the

Armed Forces community

, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.