Job Description

Used Car Manager Package

25 days annual leave + 8 Bank Holidays Company pension scheme Employee referral programme Working pattern and applicable rotas Annual bonus potential Company car Manufacturers training Harwoods Academy
JOB PURPOSE

Lead and drive Used Car performance through management of employees and OEM / site KPI's. In this role you will lead the Used Car team giving employees and clients guidance and direction with all matters Used Car orientated. You will need to motivate the team to create a client first approach whilst carefully managing stock, ensuring compliance and working to achieve and exceed manufacturer requirements and profitability.
Department/Business/Location:

Sales

Reports to:

Head of Business / General Manager

Direct Reports:

Transaction Managers

KEY RESPONSIBILITIES

This is not contractual, and the content may be updated at any time.

Review manufacturer communications and action appropriately with the team. Manage the Harwoods sales process journey and ensure clients are updated while ensuring vehicle ordering is prompt and up to date. Support client journey through dealing with the used car sales process and provide aftersales support. Support the admin functions to ensure due diligence is completed. Work with the Executive Team to provide training and coaching on used vehicles. Manage used car stock by maintaining and purchasing used cars from various approved sources and ensure PPU and financial performance in the department. Ensure all used car processes are up to date and embedded. Ensure the retail centre used car display physical and digital, meets brand standards. To work with and support when required the TM team to drive profitability utilising P360, Salesforce, Pinnacle and manufacturer data to drive performance and create opportunity and sell new vehicles. To assist with client concerns and support HoB/General Manager in maintaining high client satisfaction in line with manufacturer expectations. Manage the team and conduct 1:1's, activity reviews and any actions required from these measures. Support Admin / SPS and additional roles to enhance and support the sales department.
Skills & Requirements

Ability to motivate and manage a team. Excel skills required. Well-presented and clear communicator. Time efficient and organised. Knowledge of product range.
Experience

3 years sales experience minimum. A year's experience in leading a high performing team. Premium main dealer experience
The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN

We operate across 5 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

Job Types: Full-time, Permanent

Pay: 35,000.00-75,000.00 per year

Benefits:

Company car Company pension Employee discount Health & wellbeing programme Referral programme
Work Location: In person

Reference ID: Used Car Manager JLR Brighton