Job Description

UX Designer/Researcher

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Who we are:

Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.


Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service

What are we looking for?

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We are undertaking an exciting phase of the development and commercial journey at Mobysoft that requires an enthusiastic, curious and experienced UX researcher and designer. Sitting within the Product Management function key stakeholders within the business will include colleagues in Product Management, Engineering, Customer Success and Professional Services you will be a key driver of design decisions and outcomes in core applications and green field projects.

Key Responsibilities

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Lead user research activities to understand the needs and behaviours of users interacting with data driven applications. Actively take and find requirements from customers and stake holders, translating them into actionable design tasks. Define user flows, create journey maps, develop personas, and articulate requirements and user stories to inform the design process. Design intuitive and efficient interfaces, starting from wireframes and moving to detailed prototypes and high(er) fidelity designs. Utilise design tools, particularly Figma, for prototyping, iterating on designs, and gathering feedback. Plan and conduct usability testing to road rest, validate design solutions and identify areas for improvement. Collaborate closely with product managers to refine requirements and translate them into user centred design solutions. Work hand in hand with front end developers, providing clear design specifications, assets, and guidance to ensure accurate implementation of the user experience. Contribute to the evolution and application of our design system, ensuring consistency across the product. Actively take and find requirements from customers and stake holders, translating them into actionable design tasks.

Qualifications and skills

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Required

Degree or relevant UX design experience, and or further UX related qualifications A portfolio which demonstrates a user centred design process and outcomes. Proven experience as a UX Designer, ideally with a focus on complex applications, data visualisation, dashboards, or enterprise software. Practical experience with modern UX design tools such as Figma or Sketch. Practical experience of prototyping, iterating, and validating designs Proven experience with various UX research methods such as usability testing, persona development, and user journey mapping.

Desirable

Comfort and Ease of / with: Working effectively with product management to define and manage design requirements. Finding and taking requirements from customers and stake holders, effectively communicating user needs to the wider team. Understanding of user centred design principles, usability heuristics, and comprehensive knowledge of accessibility standards (e.g. WCAG).

The Person

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You are someone who:

Takes ownership and thrives on improving how things are done within UX Is proactive, self-motivated, and solutions-focused Can influence and collaborate across teams Balances delivery detail with big-picture thinking Enjoys mentoring and helping others grow Is excited to help scale a values-led SaaS company making a real difference

MobyIdeals

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You will behave in accordance with the MobyIdeals:


Customer-focused: We drive outcomes that create value for the customer. We continually challenge ourselves on 'what's in it for the customer'. We drive win/win/win solutions.


Collaborative: We operate as one, fostering open communication, diverse contribution, cooperation and trust. We inspire teams towards a common goal for success.


Outcome-orientated; We are driven by the end goal, rather than the process or steps to get there.


Accountable: We own decisions, are transparent, set clear expectations and consistently deliver on commitments


Courageous: We actively contribute and constructively challenge with positive intent. We think big and move at pace.


Innovative: We own and proactively search for solutions. We positively embrace problems and lead change.

Benefits

Competitive salary and rewards package including: - Private Health care , 4 x salary Life cover, 25 days annual leave, increasing to 28 after 3 year's service,salary sacrifice pension scheme and much more ..

Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process-please contact us to request accommodation.


If you are interested and would like to know more then please apply to

simone.ryan@mobysoft.com

or via our careers page. Please note that we are not working with any external Agencies for this position.