Job Description

We are currently recruiting for Scanning and Validation Assistants to join our busy, growing Contact Centre team. This role would suit someone with great attention to detail who can do repetitive work for long periods of time without losing focus. There are also opportunities available to work on the phone.

The Role

The Validator is responsible for accurately processing donation forms and payment data using the MiScan system, ensuring information is validated in line with internal processes and regulatory standards. This role is vital in maintaining data integrity and supporting fundraising operations for our clients.

Key Responsibilities:

Accurately validate donation forms using the MiScan system. Enter and check donor information, payment details, media codes, preferences (Gift Aid, Acknowledgements), and additional product lines. Reject incomplete or inaccurate forms with clear reject reasons in line with guidelines. Suspend batches when necessary and report issues promptly to the Team Leader. Process multiple payment types including credit cards, cash, and cheques, ensuring PCI compliance. Follow batch processing priorities Log daily activity using the Elovate Activity Logger (entries must be made the same day). Communicate with the Team Manager and QA about batch issues, suspensions, or process concerns.

Skills and Experience:

Essential:

Strong attention to detail and accuracy in data entry. Comfortable working with digital platforms and validation software (MiScan or similar). Basic understanding of data privacy (GDPR) and secure handling of sensitive information. Good communication and teamwork skills.

Desirable:

Experience in a data entry, contact centre, or administration role. Knowledge of Gift Aid, donation processing, or fundraising compliance.

Personal Attributes:

Reliable and consistent in meeting quality and accuracy standards. Positive attitude and willingness to learn. Able to work independently while contributing to a team-focused environment. Committed to upholding client confidentiality and data security.
Job Types: Full-time, Part-time

Pay: 12.27 per hour

Benefits:

Health & wellbeing programme On-site gym On-site parking
Licence/Certification:

Driving Licence (preferred)
Work Location: In person