Job Description

Role Introduction:

As a Value Creation & Onboarding Lead in our Education market team you will play a pivotal role in driving strategies that enhance customer experience, maximise value realisation, and support long-term business growth. This role requires a strong blend of analytical insight, customer-centric thinking, and cross-functional collaboration to ensure our customers achieve meaningful outcomes from our solutions. You will be instrumental in shaping onboarding journeys and value strategies that empower customers and reinforce our commitment to powering the world of work.
What You Will Do:
Lead, analyse and support onboarding programmes within the Education sector, tailored to customer strategic goals and vision. Partner with clients to address complex strategic, operational, and organisational value-creation challenges. Conduct monthly usage and engagement reviews to identify opportunities for improvement and intervention. Collaborate with Commercial Units to deliver targeted value interventions. Promote enablement and self-sufficiency within the customer base to ensure long-term sustainability. Build and maintain strong customer relationships, ensuring their needs are understood and met to foster long-term partnerships.

What You Will Have:
Previous experience in a relevant role (e.g. Customer Success, Account Management, Sales Support etc) with a highly analytical and data driven element, would be advantageous. Previous experience working within the SaaS sector, or as a user of relevant solutions would be advantageous. Previous experience of the Education sector would be advantageous. Proven ability to build networks and foster strong customer relationships. Strong business insight and a customer-focused mindset. Excellent communication skills, with the ability to engage diverse stakeholders effectively. A reputation for reliability, transparency, and trustworthiness. Deep understanding of sector and product knowledge relevant to the education and services landscape. A proactive approach to using customer feedback and data to drive continuous improvement and team accountability.

What We Do For You:

Wellbeing focused

- Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Annual Leave

- 26 days of annual leave, plus public holidays and the ability to buy additional days

Employee Assistance Programme

- Free advice, support, and confidential counselling available 24/7 through Care First

Endometriosis Friendly Employer

- We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth

- Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

Development Programmes

- From Future Managers to Leadership Training, our development programmes help you get where you need to go

Performance Bonus

- Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing -

We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme

- Our plan with Scottish Widows offers 5% matched contribution by the company

Income protection insurance

- Providing you with support and assistance when you need it most

Recognition

- Highlighting and rewarding the great work our people do

Performance & Talent

- Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference

- we provide opportunities to help our people make a difference to the causes they care about

MatchIt!

- Fundraise for a cause close to your heart and OneAdvanced will match part of the funding

Volunteering Time

- Our volunteering leave scheme allows you to use your time to help those who need it

Pennies from Heaven

- donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to

power the world of work

and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here