Job Description

About us

At Fettle, we're on a mission to reinvent bike repair--making it modern, accessible, and hassle-free. As the UK's fastest-growing and most progressive bike repair network, we're built around cyclists' needs. Following a major acquisition, we're expanding nationally alongside the UK's largest automotive service network. We're passionate about cycling and committed to helping people travel sustainably. If you're ready to deliver top-tier service with zero faff, read on.

The role

We're looking for a reliable and experienced Van Driver to support our London stores by collecting and delivering customers' bikes for servicing. You'll play a key role in ensuring smooth and timely repairs, keeping our customers moving. Ideally you'll be based in either South West or North West London

Key accountabilities

Safely operate a company-provided van to collect and deliver bikes across London. Follow scheduled routes to ensure on-time pickups and drop-offs. Handle bikes with care, ensuring they are securely loaded and unloaded without damage. Perform basic inspections of bikes before transportation, noting any visible issues. Communicate effectively with store managers, customer support, and customers to coordinate schedules. Keep accurate records of deliveries, including customer signatures and any required paperwork. Follow all traffic laws, safety regulations, and company policies while on the road. Conduct routine vehicle checks and report any mechanical issues. *Assist other departments as needed, such as stock and goods transfers.

Skills & experience

Valid UK driver's license with a clean driving record. Proven experience as a van driver (ideally in a commercial or delivery role). Good knowledge of London's roads and neighbourhoods. Strong driving skills with a safety-first mindset. Physically fit, able to lift and carry bikes as needed. Good communication and customer service skills. Basic bike mechanics knowledge is a plus but not required. Flexibility to work varied hours and occasional weekends if needed.

Other

What's in It for You? Company-provided van, fuel, insurance, and congestion charges covered Opportunities for career growth within a fast-expanding company Employee discounts on bike repairs and merchandise Exclusive My Pit Stop discounts - enjoy savings on high street brands and 4-5% off your grocery shop!

Job Reference: FETTLE00070