Job Description

JOB OVERVIEW

To move stock between shops and to and from warehouse storage, deliver to and collect from customers' homes. To assist with the co-ordination of stock distribution and storage.

HOURS OF WORK

Your normal hours of work will be 30.0 hours per week worked over 5 days, normally between Monday and Saturday 9.30am-4.00pm - these hours include a hour unpaid meal break. No overtime payment for overtime but time in lieu of excess hours may be taken as appropriate with prior permission.

OPERATIONAL RESPONSIBILITIES

To ensure the co-ordination: careful movement, collection and delivery of all merchandise within a dedicated area in the most cost-effective way and as directed by the E-Commerce, Logistics & New Goods Manager.

To provide support and co-ordination of stock transfers between the shops. To work in the warehouse, as and when required, which will involve working with a team of paid and volunteer staff.

CUSTOMER COLLECTIONS AND DELIVERIES / STOCK GENERATION

To be responsible for the collection and delivery of donated goods to the required locations within agreed timescales and to agreed targets.

To ensure that these items are correctly labelled, and all furniture collected meets legal requirements. To monitor and evaluate the quality of items being collected and deal in a professional manner over any items we cannot collect.

To maintain strict control of security of all goods collected, transported, and delivered.

To ensure minimum losses are incurred on goods by the careful and respectful handling of all such items.

To undertake customer stock collections as required.

Role will involve a large amount of heavy lifting in picking up and moving stock.

Transportation of food waste from shops to the hospice collection point

Drive company vehicles in accordance with the rules of the road.

Keep vehicle clean inside and out in accordance with cleaning plan.

Maintain driver records accurately.

ADMINISTRATION

To carry out regular (daily) vehicle checks and report any defects which may affect the roadworthiness of any motor vehicle allocated to you.

To maintain timely and accurate records in accordance with St. Rocco's policies and procedures for the receipt and dispatch of goods.

To act as the key holder and assume responsibility for the security of any vehicle allocated to you by ensuring it is left securely at a designated site.

Assist shops to achieve their gift aid sales conversion targets by maximising new donor sign up when collecting donations from customers.

To adhere to all policies and procedures.

CUSTOMER SERVICE

To act as the representative of St.Rocco's in the collection from and delivery to customers of donated goods and furniture.

Liaise with customers, recycling partners, shops and the Hospice on a daily basis, using both telephone and e-mail.

Use all available technology to best effect including Mobile Phones, Satellite Navigation, and Desktop Computers etc.

PHYSICAL EFFORT / ENVIRONMENT

Ensuring that all manual handling complies with Health & Safety legislation and other legal obligations.

Efficiently utilise space and manual handling equipment ensuring safe movement and storage of all items.

Physically demanding, standing, bending, lifting heavy objects, and carrying.

Involves movement of donated goods and furniture up and down stairs or in and out of vehicles and exterior premises.

Maintain standards of health and safety as well as hygiene and security in the workpace. For example, all heavy furniture moved and stored safely.

Exposure to dirty and broken items.

Exposure to bereavement issues.

TRAINING / SUPERVISION / GENERAL

This role is required to work in the warehouse as and when required, and to undertake any activities necessary to the business.

Assist in providing induction, training and support to any new Van Drivers and Volunteers.

Attend all appropriate training for this role including meetings when required.

To undertake personal development review annually and through self development, continuously update and improve knowledge and competencies.

To take responsibility for being up to date with current policies and procedures and adhere to these.

To be aware of the work, aims and objectives of St. Rocco's Hospice and Palliative Care Services and promote at all times the Hospice philosophy, upholding St. Rocco's Core Values and Vision and how the Shops contribute to those.

FINANCIAL MANAGEMENT

To adhere to all financial policies, procedures and best practices in relation to handling money on behalf of St.Rocco's Hospice.

COMMUNICATION AND WORKING RELATIONSHIPS

Act in a professional and courteous manner at all times when liaising with all members of staff, volunteers for Hospice and subsidiaries, Heads of Departments and Senior Management Team, Trustees, external agencies and the general public.

INFORMATION SYSTEMS

Use of computer systems e.g. within the Shop environment as required adhering to policy & procedure.

If you are passionate about making a difference in the lives of others through your work, we invite you to apply for the Van Driver position at St. Rocco's Hospice today!

Job Types: Part-time, Fixed term contract
Contract length: 3 months

Pay: 19,047.60 per year

Expected hours: 30 per week

Benefits:

Casual dress Company pension Health & wellbeing programme Sick pay
Schedule:

Weekend availability
Work Location: In person

Application deadline: 03/07/2025