Job Description

About The Role

BMW Distribution Coordinator

Thorne (BMW Vehicle Distribution Centre)



25,048 per annum - Mon - Fri

Purpose of Job

To provide an efficient and effective logistics support function to the Vehicle Distribution Centre and Retailer Network. Carry out tasks in a timely manner to meet the requirements and objectives of the business. Monitor and control the effectiveness of the Logistics Providers within contractual constraints.



Always provide a high level of customer service using a professional and consistent approach, being mindful of the varying expectations of the customer and retailers. Identify problems and act accordingly, resolving issues promptly and effectively.

Responsibilities

Core Duties

Monitor and co-ordinate various logistics providers within contract constraints to deliver vehicles in a timely manner and within agreed lead times. Engage with BMW Motorrad and the Motorrad Logistics supplier to ensure motorcycles are delivered in a timely manner. Create system-based vehicle movements on various contracts following external and internal requests. Communicate with all logistics suppliers to ensure timely delivery of vehicles against their target delivery dates. Monitor, record, and report on performance of all contracted logistics suppliers. Involvement with the logistics operation for enclosed, driven, fleet, rental, and open contracted movements. Manage and resolve telephonic, email, and internal communication system queries of a vehicle logistics nature from the Retailer Network, suppliers, and internal personnel, providing clear, concise, and accurate information. Always follow departmental procedures and continually look at ways to improve performance to ensure efficient and accurate completion of all processes. Provide an efficient, courteous, and responsive service to all customers and internal departments when responding to enquiries. Ensure accuracy and quality of work and communication to both internal and external customers is consistently high. Adhere to all health and safety measures, ensuring protective clothing and equipment are used correctly. Follow safe systems of work and maintain a clean working environment, taking responsibility for your work area. Attend departmental meetings, both internal and external, to support, provide updates, and share information.

Requirements

The chosen candidate should have a good working knowledge of Microsoft Office Suite (Word, Excel, Outlook), along with excellent and confident communication skills. Knowledge of the automotive and vehicle logistics industry and logistics functions would be advantageous. You will be required to present an image befitting the brand in all circumstances.

Initiatives

Health and Safety Implementation of training to reduce risk 8P - Driving quality performance levels Process reviews and improvement Promote and uphold BMW and BCAL brand image

Significance of Role

A critical role in the successful delivery of the BCAL service, providing oversight, delivery, and coordination of all services.

A significant contribution to efficiency, effectiveness, and contract profitability.

Accurate forecasting and workload management are critical, as is regular data analysis to ensure adherence to SLAs and deadlines.

Key Competencies and Experience

Previous customer service experience (essential) Excellent verbal and written communication Critical thinking and problem-solving Confident and accurate communicator Planning and organising skills Decisive decision-making Teamwork Performance-driven approach Negotiation Conflict management and arbitration Adaptability and empathy toward stakeholder needs Stress tolerance PC literate and adaptable to new systems * Strong working knowledge of Microsoft Office (Word, Excel, Outlook)