Job Description

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Vehicle Rental, Hire Desk Supervisor

Skipton Self Drive Limited is a vehicle hire business based in Skipton, North Yorkshire. We are family run and managed and specialise in long and short-term hire of cars, vans, minibuses and 4x4's. We supply individuals and businesses alike.

This role will be a customer facing, front counter role where customer service skills are paramount. Excellent customer service plays a key role in our business success.

We operate a small team, so the ideal candidate needs to be flexible and help to cover most operational areas of the business.

The role will be responsible for:

Enquiries and bookings -

Dealing with customer enquiries promptly and efficiently via phone, email, website and social media channels. The candidate's primary responsibility will be to help and assist customers with quotations, advise and with the booking process.

Taking hire bookings and managing the booking on our rental software, from initial enquiry through to vehicle collection and return.

Managing vehicle collections, rental agreements and vehicle returns -

Checking hirers eligibility to hire in accordance with our insurance stipulations.

Gaining all required information from customers for their rental contract.

Explaining to the customer the rental terms and conditions.

Taking payments and deposits.

Refunding deposits.

Invoice generation, checking for chargeable extras and communicating final rental costs to customers.

Vehicle management -

Checking availability of vehicles and vehicle organisation within the rental software.

Optimising vehicle usage and making best use of the vehicle fleet.

Identifying and recording damage and allocating costs to relevant parties. Communicating these costs and damages to the responsible customer without delay is crucial.

Checking vehicles out and in with hirers.

Ensuring vehicles are covered for insurance and breakdown cover.

Managing and organising vehicles for repairs and maintenance.

Some vehicle valeting may be required when short staffed or during busy periods.

Administration -

Opening and processing post.

Dealing with and recording all Penalty Charge Notices such as parking fines and speeding tickets. This needs to be done promptly and communicated with customers where necessary.

Handling petty cash and processing receipts.

Keeping a tidy, well organised office and reception.

Opening up and closing the office.

Skills and Experience

Customer Service skills are paramount.

Communications skills and confidence speaking with customers is key.

Organisational skills are very important to this role for managing the vehicles and their availability for rental.

Vehicle knowledge would be an advantage.

Must be able to work calmly under pressure and use own initiative.

Good computer skills including use of Microsoft Word and Excel.

Experience using accounting software Xero would be beneficial but not crucial.

Full UK driving licence.

The role would report to the Site Manager and business Directors.

Hours - approx. 40 hours per week. Weekday hours may be negotiable but the candidate must be able to work weekends. The business is open 7 days a week.

Monday to Thursday 7.45am - 5.30pm, Saturday 7.45am - 11.30am

Sundays (1 in 3) 8.15am - 11am

Salary negotiable for the right candidate.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Employee discount On-site parking
Ability to commute/relocate:

Skipton BD23 2DE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please enclose a short covering letter to explain why you would be a good fit for this position. Many thanks.
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Skipton BD23 2DE (preferred)
Work Location: In person