Job Description

Vacancy No

VN2505

Location City

London

Location Country

United Kingdom

Job Title:

Vendor & Contracts Manager - OTT Implementation (12 month FTC)

Reports to:

Finance Lead, Technology Transformation Projects

Department:

Finance

Status

: 12 month FTC

Location:

London

Job Grade:

M

ROLE DESCRIPTION

Channel 4 is launching a new direct-to-consumer OTT platform to deliver world-class digital experiences to our audiences. As part of this strategic programme, we are partnering with a leading technology supplier to build and implement the platform. We are looking for a skilled Vendor & Contract Manager to oversee and manage the performance of this strategic supplier, ensuring delivery is aligned with the contractual scope, key milestones, KPIs, and commercial agreements.



This is a unique opportunity to play a key role in a high-profile programme that sits at the heart of Channel 4's digital transformation strategy.

KEY RESPONSIBILITIES

Vendor Performance Management - Monitor and assess the strategic supplier's delivery against agreed contractual obligations, including service levels, KPIs, milestones, and project deliverables. Contract Management - Serve as the primary point of contact for contract governance and execution. Ensure all terms, obligations, and change requests are well-documented, tracked, and adhered to. Commercial Oversight - Manage commercial aspects of the supplier engagement, including invoicing, milestone payments, change control, and commercial risk mitigation. Governance & Reporting - Establish and run regular performance and contract review forums. Produce clear reports on supplier performance, risks, issues, and escalation requirements. Stakeholder Engagement - Work closely with Programme, Legal, Procurement, Technology, Finance and Executive stakeholders to ensure effective collaboration and transparency. Risk & Issue Management - Identify, document, and address risks, non-compliance, or underperformance in a timely and commercially appropriate manner.

ESSENTIAL EXPERIENCE & SKILLS

Proven experience in vendor management or contract management within large-scale technology implementations. Strong understanding of commercial frameworks, including fixed-price, milestone-based, and time & materials contracts. Experience managing suppliers delivering OTT platforms, digital products, or complex technology services. Deep knowledge of SLA/KPI frameworks, with the ability to challenge and track supplier adherence. Exceptional stakeholder management skills, with the ability to act as a commercial bridge between internal teams and external suppliers. Experience in change control, scope management, and managing contractual disputes or escalations. Strong analytical and reporting skills; highly organised with attention to detail.

DESIRABLE EXPERIENCE & SKILLS

Proven experience in vendor management or contract management within large-scale technology implementations. Strong understanding of commercial frameworks, including fixed-price, milestone-based, and time & materials contracts. Experience managing suppliers delivering OTT platforms, digital products, or complex technology services. Deep knowledge of SLA/KPI frameworks, with the ability to challenge and track supplier adherence. Exceptional stakeholder management skills, with the ability to act as a commercial bridge between internal teams and external suppliers. Experience in change control, scope management, and managing contractual disputes or escalations. Strong analytical and reporting skills; highly organised with attention to detail.

Basic salary per annum starting from

70,000.00

Application questions to complete

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won't be able to consider your application without them.

Please outline how you meet the 'Essential Experience & Skills' outlined in the (Max 500 words)

Benefits

There are a million reasons why it's great to work at Channel 4, here are just a few of the perks for you;




- Private medical insurance


- Free Virtual GP access for employees


- Free Female Health hormone test each year


- Free Tastecard membership


- Financial guidance 1-2-1's available each quarter


- Discounted Gym memberships


- Pension


- Life Assurance


- Income Protection


- Holiday Purchase

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.


Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Applications Close Date

04 Sep 2025

Equal Opportunities

Channel 4's purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.




We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.




Disability Confident Scheme:


Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Care Leaver Friendly Employer:


Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.




For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.




Workplace Adjustments:


We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail recruitment@channel4.co.uk