Job Description

Administrator / Receptionist - Part-Time

Location:

Arrowfield Veterinary Practice - Presteigne & Kington

Hours:

25-30 hours per week (Monday-Friday) + regular Saturday mornings

Salary:

12.21 per hour

Arrowfield Veterinary Practice is an independent, employee-owned small and farm animal veterinary practice. We are looking for a

positive, organised, and enthusiastic individual

to join our friendly team as an

Administrator / Receptionist

.

About the Role

You'll be the first point of contact for our clients, providing exceptional customer service and efficient administrative support. Most hours will be based at our

Presteigne practice

, with regular cover at our

Kington surgery

, including Saturday mornings.

Key Responsibilities

Greeting clients, answering calls, emails and other clients comms, booking appointments, and processing payments Submitting and managing insurance claims (online and manual) Running weekly reports for Pet Health Plan subscriptions Supporting Health & Safety and COSHH compliance Maintaining a safe and secure environment for staff and clients Managing documentation and administration processes efficiently

Essential Skills & Experience

Minimum 2 years in customer service Excellent communication and interpersonal skills Proficient in Microsoft Word, Excel, and Office 365 Strong organisational skills and ability to prioritise tasks High attention to detail and accuracy Confident telephone manner and ability to work independently

Desirable

Previous experience in a veterinary practice Administrative experience

Benefits

4 weeks annual leave plus bank holidays (pro rata), increasing with service Pension scheme Staff discount on veterinary bills and products Healthy eating practice with weekly fruit delivery Employee Assistance Programme
If you're enthusiastic about providing first-class client care and want to join a supportive team,

apply via Indeed with a covering letter telling us a little about yourself

, and we'll send you our application form

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: No less than 25 per week

Benefits:

Company pension Employee discount On-site parking Sick pay
Experience:

Customer service: 2 years (required) Administrative: 1 year (required)
Work Location: In person