Hours: Initially, we are ideally looking for alternating weekly shifts of 9am-5pm and 11am-7pm, with a view to then move to a 4 day week of 9am-7pm once the next new member of the team is added. We are looking for 1 in 3 Saturday mornings (9am-1pm) with time back in the week. There will be no out-of-hours or bank holiday shifts.
We're Petals Vets, a proudly independent small animal practice in Surrey Quays, London, and we're looking for an experienced Veterinary Care Assistant (VCA) / Patient Care Assistant (VCA) to join our growing team.
In our first seven months, we've had an incredible start - building a loyal and friendly client base who share our passion for personalised, compassionate care. We're committed to bringing back the warmth, personality, and personal touch of a true local clinic, where both colleagues and clients feel valued and connected.
Our belief is simple: when our team is happy, supported, and inspired, the very best patient care naturally follows.
About the Clinic
You'll be working in a purpose-built, modern clinic, side by side with both practice directors, meaning your voice and ideas genuinely shape the way the practice grows.
Our brand-new facilities include:
Digital X-ray and ultrasound
Spacious operating theatre
Dedicated RVN consult room
Separate cat ward
In-house laboratory
A comfortable staff welfare space
Your Role
This is a hands-on, varied role where you will be involved with all aspects of day-day running of the clinic. You'll be a key part of our friendly team, ensuring a smooth and supportive experience for both patients and clients.
Clinical duties include:
Assisting vets and nurses with various clinical procedures/tasks
Preparing patients for theatre and assisting with monitoring during recovery
Maintaining cleanliness and hygiene throughout clinical areas
Supporting inpatient care, patient handling, feeding, and general husbandry
Stock control and assisting with equipment maintenance
While we have a dedicated client care team, there will be some requirement to assist with client care when needed.
Client care duties include:
Greeting clients and pets with warmth and professionalism
Handling calls, booking appointments, and managing the diary
Providing information on services, procedures, and pet care
Processing payments and maintaining accurate records
Collaborating closely with the whole team to ensure seamless service
Why You'll Love Working With Us
Great work-life balance - 4-5 day week, 1 in 3 Saturday mornings, no OOH or bank holidays
Competitive salary of 27,000
Opportunity to be part of a developing, growing clinic where your input matters
Friendly, supportive team culture that values collaboration and wellbeing
Plenty of variety and hands-on experience across all areas of practice life
Staff perks: free veterinary consultations and discounts on treatments & medications
Make a real community impact by helping build the area's much-needed local vet practice
About You
We're looking for someone who:
Has previous VCA experience (essential)
Brings energy, warmth, and positivity to the team
Is compassionate and empathetic towards both pets and owners
Is organised, reliable, and comfortable juggling multiple tasks
Enjoys working collaboratively in a supportive environment
Takes pride in maintaining high standards of care and professionalism
Ready to Grow With Us?
If you're ready to be part of a new kind of veterinary practice, one that's collaborative, compassionate, and truly independent then we'd love to hear from you.
To apply, please send your CV and cover letter explaining why you'd be a great fit for Petals Vets to: Billy, Practice Director - billy@petals.vet
Job Type: Full-time
Pay: 27,000.00 per year
Work Location: In person
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