Job Description

Job description

We are looking for an enthusiastic and proactive individual to join our expanding and friendly team as a Client Care Advisor. If you enjoy providing a great client experience and working as part of a team, we have just the opportunity for you.

We are a busy 6 vet practice and are supported by a Practice Manager, 8 RVN's, 2 SVN's, and 1 Nursing Assistant.

You will be joining our existing team of 6 Client Care Advisors. Our Client Care Advisors are part of the BVRA and there is opportunity to expand your knowledge with suitable courses to help in your role. We are a dynamic practice with medicine and surgery certificate holders amongst our vets and so we aim to offer a very high standard of care for our patients across a wide range of cases.

This role is based on 30-40 hours a week to include a 1 in 5 weekend rota.

About you:

Your focus will be to provide an exceptional service to our clients and help give the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, along with other administrative tasks, so computer literacy is a must.

You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are able to remain calm in any situation, attentive and always focus on the clients' needs. You can adapt to any situation, from comforting a client who has had some bad news about their pet to sharing in the joy of a family's new addition first visit to the vet.

Along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Key responsibilities will include

:

Working closely with the clinical and non-clinical teams to deliver the best levels of patient and customer care, taking full ownership of tasks and responsibilities

Manage and deal with bookings professionally and efficiently using RX Works

Greet clients and their pets for appointments, being sensitive to their requirements and promoting a professional image at all times

Comply with all policies and procedures within the surgery, including Health and Safety Regulations

Keeping all documents filed correctly

Following appointment booking protocols to keep things running smoothly

Ensuring the reception area is kept organised and clean

Cashing up each day

Stock management

Handling insurance claim forms

Ensure all data is up to date and correct by the end of each day

Person Specification

Prior experience within a Veterinary practice, doctors surgery, or similar setting would be advantageous but not essential. You must be used to a fast paced work environment, have the ability to multi-task, and prioritise jobs. You will have excellent communication skills, be an effective team player and able to use your own initiative and work alone when required. You are friendly, down-to-earth, have a genuine interest in animal welfare and enjoy the variety provided by the clients and colleagues alike.

Benefits

In return of your dedication and high quality work, we can offer:

Enhanced pension scheme

Enhanced 6.6 week holiday allowance

Extra day off for your birthday

Option for significantly subsidised Private Healthcare

Exclusive company discounts and rewards including 20% off at Vets4Pets, Pets at Home and the Groom Room

Salary dependent on experience, starting from 12.21/ hour

If you share our passion for delivering outstanding pet healthcare and great customer service and would like to join our team or know more about the role, please get in touch.

Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Gym membership On-site parking Private medical insurance Store discount
Experience:

customer service: 1 year (required) Veterinary / medical receptionsit: 1 year (preferred)
Work Location: In person