Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title:

Client Care Assistant

Location:

Village Vet, Berkhamsted

Job

Type:

Part-time, Permanent

Hours:

18 Hours per week,Tuesday and Friday. Flexible shift patterns that vary between 08:00am and 8:00pm including 1:4 Saturdays.





An opportunity has arisen to join our fantastic team at Berkhamsted as a Client Care Assistant.



You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.



This role is fast-paced, high-pressured but fun, with no two working days the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.



Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

Your role and responsibilities

Liaising with clients and the clinical team to ensure effective customer service Completing various administrative duties for the clinical team and the business Promoting our fantastic Pet Healthcare Plan Meeting and greeting clients with an effortless smile Booking appointments and diary management Managing telephone and email enquiries Taking payment for services and products Managing cash, stock and client accounts Opening and closing the practice. Various administrative duties such as:

+ Pet travel scheme paperwork / AHCs
+ Post op calls and Pre-op texts
+ Maintaining consult rooms
+ Uploading /printing lab results
+ Scanning paperwork
+ Meds collections texts
+ Inputting stock take (every 3 months)
+ Some restraining to help vets when limited staff
May be required to cover shifts at other Hertfordshire practices in St Albans and Potters Bar on occasions. They may also be the opportunity to pick up additional shifts at these locations from time to time.

Key Skills and Experience

Experience in a Reception or customer service role essential Experience of the veterinary industry preferable IT skills - confident in the use of Word, Excel and Outlook as a minimum Excellent telephone and face-to-face communication skills The ability to stay focused under pressure and to multitask Flexibility to work on a rota basis

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice looking after all companion and exotic animals. We have two full -time vets, three RVNs and a CCA team of four.


Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.


Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.


At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.


We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.


All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk