Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Assistant (Receptionist)


Location: Oak Barn Vets, Guildford


Job Type: Permanent


Hours: 20 hours a week, share of Saturday mornings, no OOH


Here at Oak Barn Vets, we have an exciting opportunity to welcome a part-time Client Care Assistant to join our team! In this role you will have the oportunity to develop and enhance your client service skills whilst working with a supportive and friendly team. We continue to support our associates in career development and encourage learning with ample inhouse training courses and provide an additional training budget of 50.00 for further learning.


As a practice we encourage our team to work to their full potential and appreciate the vital role our Client Care team brings to the clinic, clients and patients.


Your role and responsibilities:

Greeting clients and their pets upon arrival in a warm and friendly manner Communicating directly with our vets and nurses regarding their appointments, clients and patients Explanation to our clients of the status of their accounts, taking payments and issuing invoices and advising on and helping to process insurance claims Fielding of phone and electronic enquiries from clients and arrangement of routine and emergency appointments Maintenance of patient clinical records using our practice management software system Assistance with daily banking and debt management Maintaining the appearance of the reception area to ensure a clean and welcoming environment.

Within your new role you would be working mornings from 8:00-12:00 Monday to Friday. You will also have a share in the Saturday 8am to 1pm rota. There is the room for some degree of flexibility with the weekday hours. Although not expected, you may on occasion be required to cover a late shift (15:00-19:00).

Benefits

5 weeks holiday + bank holidays + Birthday Leave (pro rata) Extensive free online Linnaeus CPD program Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

Oak Barn Vets is based in a beautifully restored barn, overlooking fields with wildlife, cows and sometimes horses, we have plenty of natural light, a garden to relax in during breaks and ample parking available


If you would like to join us and be part of this friendly, loyal and supportive team please apply using the Apply now link. You can also reach out to our Talent Acquisition Coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk