Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Associate


Location: 52 Commercial Street Morley


Job Type: Permanent Part-time


Hours: Includes Saturday and Sunday's


We are looking for a Client Care Associate to join our friendly reception team. This role is perfect for an 26.5 hours, including working 1 in 4 Saturday and Sunday's. This position if ideal for a forward-thinking, articulate and organised individual who works well under pressure.

Meeting and greeting clients in a professional, yet sensitive manner Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable Updating in-house notes system clearly and accurately Coordinating appointments with the clients Discussing finances and pet Insurance details Taking card and cash payments Accurately carrying out departmental filing Assisting with any other ad hoc duties when requested.

Benefits

Career progression opportunities 5 weeks holiday + bank holidays + Birthday Leave Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

About us

Abbey House Veterinary Hospital is based in Morley, seven miles south of Leeds with great train and bus links into the city, as well as easy access to the beautiful Peak District and the city of York less than 1 hour away.


We are a high standard Primary Care and Referral Tier 3 Hospital & Training Practice (proudly Cat Friendly) with four satellite clinics. Our facilities are excellent (4 theatres, separate cat/dog/rabbit wards plus ICU, CT, oncology suite, visiting MRI, scopes including laparoscopy, operating microscope, dental suite with x-ray, high spec internal lab with lab tech) and we have an experienced and supportive nurse leadership team.


We are committed to individual career advancement and can support clinical skills development at all levels, as well as progression into leadership and clinical education roles. We have access to a huge bank of Linnaeus CPD including the AVA accredited anaesthesia, RECOVER, ECC and leadership development.


We are also a friendly, welcoming team who enjoy bringing fun into the workplace.


Our Associate council organises regular events and we have made an exciting engagement action plan together. We are also dedicated to promoting a healthy work-life balance and are working on our wellbeing agenda, with two trained Mental Health First Aiders on-site. We are proud to be working towards our Investors in the environment bronze award.


At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


Please click apply and submit your CV and covering letter and for more information please contact our talent acquisition coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk