Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Due to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals Veterinary Specialist. This is a genuine opportunity for candidates with extensive high-level reception experience gained in a busy and challenging professional environment to join a successful and growing business with scope for career development for the right candidate. A customer service qualification is preferred.


The ideal candidate will have significant experience in a similar high-pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift-based role.

Meeting and greeting clients in a professional, yet sensitive manner Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable Liaising with referring vets and accurately recording details Updating in-house notes system clearly and accurately Coordinating appointments with the animals owners Discussing finances and pet Insurance details Taking card and cash payments Accurately carrying out departmental filing Building good working relationships with colleagues at all levels Assisting with any other ad hoc duties when requested.

This is a full-time position working 40hrs/week over 5 days, Monday to Sunday, shifts between 7am -10pm.

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Private healthcare Staff discounts Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including:
+ Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme.

About us

Wear Referrals (part of Linnaeus Veterinary Limited, owned by Mars) is a multi-disciplinary, specialist veterinary referral hospital in the North East of England, close to the historic university city of Durham, the thriving city of Newcastle, and set between the northeast coast and the Pennines. The hospital is also within easy reach of the Yorkshire Dales, the Lake District and Scotland.


Our specialist services include neurology, orthopaedics, soft tissue surgery, internal medicine, anaesthesia, oncology, diagnostic imaging and cardiology, a busy primary care out-of-hours emergency service, in-house hydrotherapy.


We are committed to supporting all our associates' physical and mental health and are dedicated to making Wear Referrals a truly great place to work. Wear Referrals won 2 nationally recognised wellbeing awards in 2021 and are on track to attain 2 more in 2022. We have a large team of 14 qualified Mental Health First Aiders (MHFA) onsite at Wear Referrals, in addition to private counselling and a confidential Employee Assistance Program.


Please click apply to submit an application. For more information please contact our talent acquisition coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk.


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk