Job Description

Overview

We are seeking a friendly and organised Veterinary Receptionist to join our veterinary practice. The successful candidate will be the first point of contact for clients and visitors, providing exceptional customer service while efficiently managing administrative tasks. This paid position offers an excellent opportunity to work within a supportive environment dedicated to animal care and client satisfaction. The role requires a professional, detail-oriented individual with strong organisational and communication skills, capable of handling a busy reception area with professionalism and compassion.

Responsibilities

Greet clients and visitors warmly, ensuring a positive first impression Answer phone calls promptly and courteously, managing appointment scheduling and enquiries Maintain accurate patient records using veterinary computer software. Perform data entry tasks efficiently, updating client and patient information regularly Manage appointment bookings, cancellations, and reminders in an organised manner Handle administrative duties including filing, photocopying, and processing payments Assist with general reception duties to support the veterinary team as needed Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies

Qualifications

Previous office or administrative experience is preferred but not essential; training will be provided Strong computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and data entry software. Excellent organisational skills with the ability to multitask effectively in a fast-paced environment Good phone etiquette with clear communication skills. Previous clerical experience or administrative background is beneficial but not mandatory Ability to work well within a team whilst maintaining a friendly and professional demeanour
This role offers an engaging environment where you can develop your administrative skills while contributing to the wellbeing of animals and their owners. We welcome applications from motivated individuals eager to be part of a compassionate veterinary team.

Job Type: Part-time

Pay: 12.50-13.75 per hour

Expected hours: 20 - 25 per week

Work Location: In person