Job Description

Overview

We are a busy, independent veterinary practice based in Uxbridge town centre looking for an experienced administrator to support the non-clinical functions of the practice.

We are a small but growing practice with exciting plans to expand already in progress. This is an exciting new role and would suit somone looking for a role which will grow and evolve as the the practice does.

As a team, we're a super friendly bunch of animal lovers and looking after our patients whilst providing excellent client care is at the forefront of everything we do.

We believe that coming to work should never be a chore. No day is ever the same and some days will be tougher than others, but we start and end each day with a smile, albeit a tired one at times! We all support each other, so flexibility, positivity and willing to muck in is crucial in this role.

We can offer the right person amazing facilities, generous holiday allowance, CPD budget and plenty of opportunities to grow.

Responsibilities

Manage the practice accounts receivable and debtor levels Accurately process insurance claims and pre-authorisation requests Manage the practice's bespoke Health Care Plan subscriptions Occasional Reception duties such as diary management, answering phones and responding to client requests Provide all clients and pets with excellent care Use practice reporting tools to ensure client compliance with vaccinations and preventative treatments Carry out weekly tracking of key practice indicators in line with RCVS guidelines. Foster a positive work environment that encourages teamwork, communication, and continuous improvement. Liaise with clients to address concerns, provide information about services, and ensure satisfaction with their experience.

Experience

Proven experience in within a veterinary or healthcare setting is desirable but not essential A genuine passion for animal welfare and client service is essential. Strong written and verbal communication skills Demonstrated ability to manage human resources functions effectively. Exceptional organisational skills with attention to detail and the ability to multitask effectively. A good sense of humour is crucial
If you are an enthusiastic team player looking for a role to make your own, we would love to receive your application.

Job Types: Part-time, Permanent

Pay: From 13.50 per hour

Expected hours: 20 - 24 per week

Benefits:

Company events Company pension Employee discount Private medical insurance
Experience:

Administration: 1 year (required)
Work Location: In person