Job Description

Thompsons Pet Care is a small, independent pet care business built on trust, compassion, and personalised service. We take pride in offering a friendly, community-focused environment where pets and their owners feel valued and supported. As we continue to grow, we're looking for a dedicated Practice Manager to help us strengthen our service, support our team, and keep daily operations running smoothly.

Role Overview

The Practice Manager will play a key role in the heart of our business. This is a hands-on position ideal for someone who enjoys variety, thrives in a close knit team, and has a genuine passion for animals. You'll be overseeing daily operations, supporting staff, ensuring high standards of customer care, and helping us continue to deliver the personal, trusted service we're known for.

Key Responsibilities

Oversee the smooth, day-to-day running of the practice Provide support, guidance, and leadership to a small team Manage staff rotas, holiday planning, and workflow Handle customer enquiries, bookings, and feedback with professionalism and warmth Maintain accurate administrative records and documentation Support with stock control, ordering, and supplier coordination Help improve processes and contribute ideas as the business grows Ensure the practice meets health, safety, and compliance requirements Assist with financial tasks such as invoicing and basic reporting

Requirements

Friendly, approachable, and confident working with people and pets Strong organisational skills with good attention to detail Previous experience in administration or team coordination (veterinary experience) Able to work independently and take initiative Adaptable, proactive, and comfortable in a varied role Passionate about supporting a small, independent business

What We Offer

A warm, supportive working environment The chance to make a meaningful impact in a growing independent business Flexible hours for the right candidate Competitive pay based on experience
If you're looking for a role where you can truly make a difference and be part of a caring, community focused team, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 29,000.00-32,000.00 per year

Work Location: In person