Job Description

An exciting opportunity has arisen for a Receptionist / Client Care Advisor to join the team at our Orthopaedic and Soft Tissue Referral Centre based in Farmoor, Oxford.

Your primary role will require you to be one of the first point of contacts for clients and the referring vets at the first stage of the booking procedure. You will need to be able to provide a warm, friendly welcome to our clients and show empathy at certain times. You will help to answer client queries and direct them to other team members where appropriate.

Main Responsibilities

Registering clients on to the computer system

Confirmation to Referring veterinarian that the referral is being processed.

Providing client information packs

Booking of procedures

Reception duties including answering the phone, arriving clients, processing card/cash payments.

Complete end of day cashing up.

Helping to liaise with team members regarding medication and any queries.

Keeping accurate records.

Monitor and respond to emails.

Assisting with administrative duties : Insurance and Health and Safety

General Administration such as scanning, preparing medical paperwork and filing

Ensure the smooth running of the diary and manage client's expectations.

Helping to keep the reception / consult rooms clean and tidy.

Knowledge and Skills

As a Client Care Assistant, you will provide a friendly, efficient and professional service for our clients and the referring vets.

Be a team player with the ability to establish positive working relationships and support the team

Demonstrate excellent IT skills and be confident with computer systems and email.

Experience in a veterinary / clinical environment would be preferred but is not essential as full training will be given.

This will be a Part-Time role for candidates working 22hr/week on a fixed rota. A competitive salary and generous benefit package will be offered to the right candidate.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Expected start date: 18/08/2025