Job Description

Veterinary Receptionist - FTC
Rowe Veterinary Group, Bradley Stoke, Bradley Stoke, South West
Discipline: Non-clinical Support
Full Time, Part Time
Up to 25,396.80

Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our team at your Bradley Stoke Hospital in Bradley Stoke. This is a fixed term contract role lasting approximately 12 months.
Rowe Vet Group have our 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-under-Edge.
As a valued member of the reception team, you will be the first point of contact for pets and their owners.

Your duties

Greeting our clients and their pets in a professional and courteous manner Booking, cancelling and changing appointments Dealing with queries by phone, email and face to face promptly and professionally Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance Dispensing medications/prescriptions Taking payments, cashing up and all other general admin and reception duties

Our ideal person

The ideal candidate will have at least one year of office-based experience and a strong educational background, including a minimum of five GCSEs at grade C or higher. They will be dependable, with excellent time management skills, and demonstrate a professional yet empathetic telephone manner. Strong communication, interpersonal, and customer service skills are essential, along with proficiency in MS Office and solid numeracy and literacy skills. High attention to detail, the ability to remain calm under pressure, and a passion for animals are key attributes for success in this role.

Your shift pattern

Monday - 2 pm - 7 pm Tuesday - OFF Wednesday - 7:30 am - 1:30 pm Thursday - 7:30 am - 1:30 pm Friday - 4 pm - 8 pm 1:4 Saturday - 8 am - 5 pm

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Rowe Veterinary Group, Bradley Stoke
Bradley House, Ferndene, Bradley Stoke, Bradley Stoke, BS32 9DT, United Kingdom

Animals treated

Dogs, cats & small pets
Exotic Friendly