Job Description

Veterinary Receptionist

We have an exciting opportunity for enthusiastic and passionate

Veterinary Receptionist

to join our inclusive team here at Optivet Referrals.

Optivet is an independent practice providing first line 24/7 emergency care with expert emergency clinicians as well as providing a specialist referral service in Ophthalmology, Surgery, Internal Medicine and Anaesthesia.

Our team focuses on all aspects of our patients wellbeing. Through knowledge-based growth and outstanding nursing care, our clinicians deliver effective treatments plans for our patients, keeping our clients informed throughout, founded on what we would want for our own pets.

Underpinned by our core values, we provide a culture where our team is supported and able to thrive, providing opportunities for professional and personal growth.

About the role

We are looking for both

Full time and Part time

receptionists on the following shift patterns:

FULL TIME

- Monday to Friday working week one 07:30 - 16:00, week two 12:00 - 21:00 (40 hours) on a rotating basis

PART TIME

- Saturday and Sunday week one 07:30 - 16:00, week two 10:30 - 19:00 on a rotating basis (16 hours)

The role consists of the following:

Welcoming clients to the practice and ensuring they are looked after immediately Answering the phone, responding clearly to requests, booking client appointments using the system and sending out relevant information or directing them to the Optivet website where appropriate. Handling emergencies (flow chart), liaising with vets to ensure the right course of action is taken. Providing information for direct claims including disclaimers where required. Ensure you gather history to complete policy checks Taking client payments Completing admin tasks to support the service Maintaining effective working relationships with co-workers, referring vets and the public

(Full job description available on request)

About you

To succeed in this role, you must be dynamic, well organised with exceptional attention to detail. You must be able to show empathy and work in a fast-paced environment, whilst remaining calm and demonstrating exemplary team-working skills.

Above all, you must be passionate about providing a high standard and quality of care to our patients and clients.

In addition:

Proven strong and effective verbal communication techniques both on the telephone and face to-face. Demonstrates a professional level of English language when sending out written communication. Understand the ethical requirements of a referral veterinary practice. Strong computer skills. Experience in a similar role, as a receptionist or as a VCA is preferable

Our package

Starting salary - 12.26 per hour (annual salary will be based on contractual hours)

25 days holiday plus Bank Holidays - pro-rated based on number of hours worked

Extra day off for your birthday

Private health care

SMART pension

Free onsite parking

Pet insurance contribution

Please visit our website www.Optivet.com to read more about what we do.

We can't wait to hear from you!

Job Types: Full-time, Part-time, Permanent

Pay: From 12.25 per hour

Benefits:

Additional leave On-site parking Private medical insurance
Schedule:

8 hour shift Day shift Every weekend Monday to Friday Weekend availability
Experience:

Reception (NHS): 1 year (preferred) Veterinary Receptionist: 1 year (preferred)
Work Location: In person