Job Description

Ridings Equine Vets are searching for a Full Time Receptionist to join our Practice based in Lumby, South Milford.

The purpose of this role is to deliver high levels of client care as part of an efficient and friendly office team and ensure the practice is financially efficient, providing administrative support for the effective smooth running of the office.

Animal welfare is at the heart of what we do, candidates will need to be adept at responding appropriately to a wide range of client emotions, whilst under pressure and often in emergency situations.

The successful candidate will be a highly motivated and enthusiastic individual with good attention to detail. You will have exceptional customer service and organisational skills with the ability to work well under pressure whilst communicating effectively with both clients and colleagues. There will be an element of debt management within this role, therefore you must be comfortable calling clients to recover outstanding money.

Responsibilities include but are not limited to: Answering incoming calls, responding to all client queries via various mediums, booking appointments and generating prescriptions. Monthly vaccine reminders, processing lab results, taking payments and invoicing.

Knowledge of horse care is preferred but not essential for quick learners.

Requirements for the role:

Previous experience in customer service and administration

GCSE Maths and English Grade C or above

Proficient IT skills including Microsoft Word and Excel

UK driving licence and own car which you may be required to use for work purposes from time to time.

What we can offer you:

Rural office location with stunning views and that special horse smell that you'll grow to love if you don't already!

Free onsite parking

Wellbeing program

Health Care Cashback Scheme

Competitive Salary depending on experience.

Full time Position: 40hrs per week between 8.30am - 5pm, plus 1:4 - 1:6 Saturday mornings 9-12pm.

For full details please visit our website

https://www.ridingsequinevets.co.uk/news/

To apply:

Please email CV and Covering Letter clearly evidencing your skills and experience against the above job description and specifications. We will not be able to progress your application without a covering letter. Only candidates that meet the requirements for the role will be considered for this position, the deadline for applications is 12pm on Friday 8th August 2025.

Interviews will be held on the 14th & 15th August 2025

We regret that due to the high volume of applications we are unable to acknowledge every application personally. Please bear in mind that if you are selected for interview, we will contact you within 7 days of the closing date.

Job Type: Full-time

Benefits:

Health & wellbeing programme On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 08/08/2025