Job Description

Veterinary Receptionist - Full-Time (40 Hours per Week)

Permanent Position (subject to successful probation)

We are looking for a highly motivated individual who can work both independently and as part of a supportive and dedicated team.

Key Responsibilities:

Deliver excellent front-of-house and client care Handle enquiries professionally, both face-to-face and over the phone Maintain a professional and compassionate approach at all times Support clinical teams in ensuring a smooth client journey

Essential Skills:

Exceptional customer service skills A professional and confident telephone manner Strong organisational abilities and attention to detail Ability to remain calm under pressure in a busy environment

Role Details:

Full-time: 40 hours per week Typical shifts: 8:30am - 7:00pm, 4 days per week (subject to business needs) Weekend and bank holiday work required on a shared rota basis Flexibility is essential - this role will involve working across our southern sites (Consett, Eden Hill, and Houghton-le-Spring)

Experience:

Veterinary experience is not required - full training will be provided

Key Responsibilities:

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Client Communication & Customer Service:

Greet clients and their pets in a warm, professional manner. Answer phone calls, respond to emails, and handle client inquiries. Schedule and confirm appointments for consultations, procedures, and surgeries. Provide basic information on services, pricing, and pet care guidance.
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Administrative & Clerical Duties:

Maintain accurate client and pet records using practice management software. Process payments, issue invoices, and handle financial transactions. Assist with insurance claims and required documentation. Ensure the reception area is clean, organized, and welcoming.

Check GDPR compliance

to ensure all client and patient records are properly stored and handled.
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Debt Collection & Management:

Monitor and follow up on outstanding invoices. Contact clients to arrange payment for overdue accounts. Maintain and update the

debt list

, ensuring records are accurate and up to date. Escalate unresolved debts according to practice policies.
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Pharmacy & Dispensing Assistance:

Prepare and dispense medications under veterinary supervision. Ensure correct labeling and documentation of prescriptions. Provide clients with basic medication instructions as directed by the veterinary team. Monitor stock levels and notify the team when supplies need replenishing.
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Cleaning & Hygiene Maintenance:

Ensure reception and waiting areas are kept clean and sanitised. Assist in cleaning consultation rooms and equipment after appointments. Maintain hygiene standards in high-contact areas to promote a safe environment for clients and pets.
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Animal Handling & Support:

Assist with safely restraining pets during examinations or minor procedures if required. Help monitor and comfort nervous or anxious animals in the waiting area. Support the veterinary team with moving or positioning animals when needed.

Skills & Qualifications:

Strong customer service and communication skills. Ability to multitask in a fast-paced environment. Basic knowledge of veterinary terminology and medication (preferred but not required). Competence in using computer systems and scheduling software. Attention to detail and ability to handle sensitive information with confidentiality. Comfortable working around animals of all sizes and temperaments.
Job Types: Full-time, Permanent

Schedule:

10 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability
Experience:

Veterinary Receptionist: 1 year (preferred) Customer Service: 1 year (required)
Work Location: In person