Job Description

Experienced Receptionist - Brand New Veterinary Practice (Opening March 2026)
Are you a dedicated Experienced Veterinary Receptionist looking for an exciting new challenge in a supportive and modern environment? Join us as we open the doors to our state-of-the-art practice in March 2026 and become part of our friendly, dynamic team from day one!
About us:
Our brand-new practice, based in Wren Nest Retail Park, has been designed with both clinical excellence and colleague wellbeing at its heart. You'll be working in a bright, spacious, air-conditioned environment with access to the latest technology and equipment.
Our Practice Owners bring a wealth of experience - Ibrahim, a Veterinary Surgeon who graduated in 2001, and Leanne, a Registered Veterinary Nurse with over 25 years' experience. You'll find us conveniently located next to Costa, Argos, PureGym, and Next, with free on-site parking available
What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part Time role working between 25 to 30 hour per week
The attributes required:

• Experience in a receptionist environment or a similar role.
• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
Location: SK13 8GN
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Skills Required