Job Description

We are a friendly, supportive small-animal veterinary practice looking for a welcoming and organised Veterinary Receptionist to join our team. This position is to provide maternity cover, with the strong possibility of becoming a permanent role for the right person.

We provide both in-clinic care and home visits, making us a little different from your typical practice. This allows us to offer personalised care for our patients in the comfort of their own homes, while still providing comprehensive services at the clinic. As a receptionist, you will play a key role in coordinating both types of appointments and ensuring our clients and their pets have a smooth, positive experience.

As the first point of contact for clients, you will play an essential role in ensuring their experience with us is positive, calm, and professional. While you will be working in an environment with animals, this role is not hands-on with animals. Your focus will be on client care, organisation, and supporting the smooth running of the practice through administrative and general housekeeping tasks.

Key Responsibilities

Greeting clients and their pets with warmth and professionalism Managing phone calls, appointment bookings, and email enquiries Taking payments and maintaining accurate client records Supporting the clinical team with a smooth daily workflow General housekeeping duties to keep reception and communal areas clean, tidy, and welcoming Ensuring the reception area remains organised and presentable
About You

Friendly, approachable, and committed to excellent customer service Strong communication and organisational skills Able to multitask and remain calm in a fast-paced environment Comfortable being around animals, while understanding that this is not a hands-on animal care role Previous veterinary reception experience preferred
What We Offer

Supportive and close-knit team environment Full training provided Opportunity to gain valuable experience in a veterinary setting Potential for the role to become permanent Staff pet discounts Opportunities for personal development within the practice
If you enjoy working with people and animals and want to be part of a caring veterinary team, we would love to hear from you.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 32 - 34 per week

Work Location: In person