Veterinary Receptionist

Swansea, WLS, GB, United Kingdom

Job Description

We have an exciting new opportunity available, we are looking for someone that loves people and animals to provide the best service to our St James Clients, the role is a flexible role across all of our branches.

The duties of the role include:

general reception duties and maintain computerized client records in accordance with practice policy.

To register new clients or animals on the computer and record all relevant details.

To answer telephone enquiries and re-direct those of a technical nature to an appropriate member of staff.

To file consent forms, laboratory reports and other practice paperwork as necessary.

To ensure that the waiting room is clean, tidy and welcoming to clients at all times.

To process payments (in person and over the phone) and record them on the client account and in the cash book.

To cash up and do an 'end of day' analysis at the end of surgery, ensuring that all accounts balance. Any discrepancies must be explained at the earliest opportunity to the Accounts Manager.

To promote a good image of the practice by maintaining a good standard of work, personal appearance and communication with members of the public and colleagues

This job description reflects the current duties allocated to the appointment. These duties may need to be altered in the future to reflect changing circumstances and requirements.

Knowledge and Skills Required



Ability to communicate clearly, both verbally and in writing with clients and other staff.

Excellent telephone manner.

Ability to deal with upset or distressed clients in a sympathetic and courteous manner.

Basic computer literacy.

A sound knowledge of practice policies and protocols.

Honesty and reliability.

Working hours/shift pattern:



We are looking for a part time receptionists working between 16-32 hours per week.

Weekend rota - 1 in 5 Saturdays including bank holidays which will be in our Parkway branch in Sketty.

There may be times when we need cover for holidays and absence, some flexibility is required



Job Types: Part-time, Permanent

Job Types: Part-time, Permanent

Pay: From 12.46 per hour

Expected hours: No more than 32 per week

Benefits:

Company pension Health & wellbeing programme Referral programme
Schedule:

Monday to Friday Weekend availability
Experience:

Veterinary Receptionist: 1 year (preferred) Customer Service: 1 year (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3163170
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Swansea, WLS, GB, United Kingdom
  • Education
    Not mentioned