Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Wakefield Westgate Vets4Pets practice as a part time veterinary receptionist. This is an admin role, working 18 hours a week. You will work two days a week plus one in four Saturdays, 9-5pm. There will be opportunity to pick up extra shifts covering your colleague's annual leave. Basic IT skills are a necessity for this role.
What your typical day will look like
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing the important link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your main role will be communicating with clients face to face as well as over the phone, email and our digital messaging system. You will be responsible for scanning and filing, attaching documents to patient files. Maintaining the appointment diary to ensure the day runs smoothly.
Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our computer booking system, so computer literacy is a must.
The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You have good IT skills in relation to Microsoft Office and basic computer functions. You are quick to learn new programs. Training will be provided on the job with our practice management system and other softwares.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you. Our practice has an award in Autism Friendly from the National Autistic Society and we are working towards Menopause Friendly accreditation. We have recently carried out MindOut LGBTQ+ training to ensure we are an inclusive and safe environment for our colleagues and customers.
Location: WF2 9SD

Skills Required