Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Veterinary Receptionist

Salary:

12.33

per hour

Location: Village Vet,Whittlesford

Job Type: Part-time, Permanent

Hours: 40 hours per week

We are currently seeking a new Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch.


Village Vet Whittlesford is a busy, friendly veterinary practice with a personal feel and strong community connections. We pride ourselves on the service provided to our loyal clients.


We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Your role and responsibilities

Manage and deal with appointment bookings in a professional and efficient manner Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service Support the business with a range of administrative duties Have a high level of attention to detail Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard Show awareness of financial control within the practice and follow up with clients for outstanding payments Be happy to discuss financial issues with clients if needs be Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled Maintain the highest professional and ethical standards Make sure communication is to a high standard with referring vets and colleagues Ensure that a high standard of client care is maintained at all times within the team Cleaning the consultation and waiting areas throughout the day. Work closely with your veterinary team and neighbouring branches Maintain accurate stock rotation/replenishment, thereby avoiding products going out of date. Assist with the management of the pharmacy, including unpacking orders, stock rotation and environmental temperatures Serving customers and taking payments, advising customers on products and services Banking duties.

Essential Skills. Knowledge and Experience

Experience dealing with customers in a customer facing role. Previous veterinary experience is desirable but not essential. A proactive and positive mindset Adapt well to learning a new system if no previous experience Excellent communication skills, both verbal and written Highly motivated to provide excellent service to clients and the practice Works well within a team and be a positive member of the team Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace Professional approach to work Excellent administration, organisational and time management skills with excellent attention to detail Excellent IT skills - Microsoft (Outlook, Word and Excel).

Benefits

5 weeks holiday plus bank holidays and Birthday Leave Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.


Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk