Job Description

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for rowners to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping owners maintain an active and independent lifestyle.

Strawberry Fields

is set among beautifully landscaped gardens near Stapleford in Greater Cambridge. Strawberry Fields is the newest village in the Rangeford portfolio and will provide an exciting and dynamic environment for our owners who will have access to a multitude of facilities including a restaurant, bar, spa and swimming pool.

We have 1anexciting opportunity to join our Village Services Team as a

Village Services Assistant.

The Village Services Assistant role has responsibility to support the Village Services Manager in delivering a friendly and efficient customer service experience to owners and visitors, whilst creating a welcoming atmosphere.

A key focus of the role will be to represent the Village Services Team ensuring owners queries, issues and bookings are dealt with quickly and efficiently.

Benefits

Competitive salary Company pension Access to the Rangeford Benefits Hub Health Care Cash Plan Life Cover Employee Assistance Programme including access to a virtual GP Discounted spa treatments Discounted food and beverage on or off duty Advanced training i.e. Pool Responder

Responsibilities:

To undertake front of house duties, including meeting, greeting and attending to the needs of owners and members of the public - to ensure a superb customer service experience. To assist with owner booking and cancellation requests along with any ad hoc queries. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible or passing it on to a relevant manager. Undertake owner apartment inductions, ensuring owners are confident with all aspects of their new home.

Skills and Experience:

Undertake general office duties including emails, filing, answering telephone calls to ensure the smooth running of the reception area. To report any maintenance, breakage or cleanliness problems to the facilities team. Must have a good standard of spoken and written English Computer literacy, including Excel, Word and Outlook. Excellent Customer service skills Ability to work as part of a team Attention to detail Problem-solving Organised and thorough Encourage high standards throughout the team To assist in driving village vehicles and owners to various destinations. Full driving licence. Proof of right to work in the UK.

Hours:

Full Time hours, 37.5 per week to be worked on a shift pattern 5 days out of 7 including weekends, with occasional evenings. Flexibility is key.

Due to the nature of the environment the successful candidate will be required to undertake a basic DBS check - paid for by us.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties

Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation.

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Benefits:

Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Store discount
Ability to commute/relocate:

Cambridge CB22 5BX: reliably commute or plan to relocate before starting work (required)
Experience:

reception: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person