Job Description

Virtual Assistant (Part-Time or Full-Time)

Location:

Remote (UK-based preferred)

Hours:

Flexible (minimum 15-25 hours/week)

Start Date:

ASAP

Pay:

from 14/hour or retainer (pay based on experience)

Who We Are

We're a passionate, dog-obsessed team running a collection of thriving businesses including dog training, private dog parks, ChewBox (an online toy + chew shop), Based in Heswall but serving the whole North West, our vibe is fun, grounded, and full of heart - we do things differently and we care deeply about dogs and their humans.

The Role

We're looking for a warm, tech-savvy

Virtual Assistant

who can keep the cogs turning behind the scenes -someone who's highly organised, proactive, and excited to support a growing, purpose-led business.

You'll be the calm, capable hands helping us grow with clarity and ease.

Responsibilities

Answer incoming customer calls (warm, friendly tone always!) Respond to emails & manage inboxes Book clients into dog training sessions & private hire slots Keep customer info updated on the website (e.g. class schedules, pricing) Upload and update products on our ecommerce site Help with email campaigns (via Klaviyo or similar) Support our social media (posting, replying to comments, scheduling) Organise site maintenance jobs (liaising with trades) Help coordinate events Provide general admin support and keep us running smoothly
You'll Love This Role If You...

Have excellent communication skills (written and verbal) Are emotionally intelligent and people-centred Are highly organised, detail-oriented, and proactive Are confident with tools like: Google Workspace Shopify / Wordpress / basic website editors Klaviyo (or Mailchimp, Flodesk, etc.) Canva / Meta Suite Booking tools (Calendly, Acuity, Bookwhen etc.) Love dogs (like, reallylove dogs) Want to be part of a down-to-earth, soulful and growing business
Bonus if you have:

Experience working with pet/dog-related brands Experience in events or community organising Confidence with CRM systems or task managers like Trello, Asana, ClickUp
Job Type: Part-time

Pay: From 14.00 per hour

Expected hours: 15 - 20 per week

Additional pay:

Bonus scheme Commission pay Performance bonus
Benefits:

Company pension Free parking On-site parking
Schedule:

Flexitime Monday to Friday
Application question(s):

Do you like dogs? We love them and see them as members of the family!
Work Location: Hybrid remote in Wirral

Application deadline: 07/08/2024