Job Description

Closing Date: 21/05/2025


Location/Division: BZP

Salary: 25,755pa

Contracted Hours: 37.5pw

Location: Bristol Zoo Project

Contract Type: Permanent

Bristol Zoological Society, the conservation and education charity that runs and operates Bristol Zoo Project (previously Wild Place Project), higher education programmes and conservation projects across the world, is recruiting a Visitor Experience Advisor. This is an exciting opportunity to join the Visitor Experience team.



If you would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact hr@bzsociety.org.uk



We are committed to employing from all areas of the community, we value equality and diversity across our workforce and aim to ensure our staff is reflective of the diversity of the community. In support of this commitment, we welcome applications from the Global Majority.



As a key member of our Visitor Experience team, you'll play a vital role in creating a warm and memorable experience for everyone who visits Bristol Zoo. This is a front-facing, dynamic role that combines customer service, administration, and communication across multiple channels.



Your main responsibilities will include:


Being a welcoming and enthusiastic first point of contact for all visitors and members, delivering exceptional service at every opportunity. Supporting day-to-day reception operations and completing a range of administrative tasks for both the team and the wider organisation. Managing school group bookings, and promoting and processing memberships, experiences, and event sales. Accurately handling and maintaining direct debit payments, membership records, and other visitor-related transactions. Operating our busy switchboard and handling enquiries via phone, email, and social media in a professional and timely manner. Juggling a varied workload--working both independently and collaboratively to meet team objectives and deliver a high-quality visitor experience.

We're looking for a motivated, reliable, and flexible individual with a genuine passion for delivering world-class customer service. You'll thrive in a busy, visitor-facing environment and be committed to putting people at the heart of everything you do. With a new strategy in place to create a world-class Bristol Zoo and conservation and sustainability at its heart, the new Bristol Zoo Project will offer spacious, modern facilities, significant growth in our conservation and education work, and an innovative and exciting visitor experience.



The role will help to realise our vision of saving wildlife together, and you will be involved in supporting our transformation programme - driving visitor numbers at Bristol Zoo Project and excitement as plans for the new Zoo progress. We know that everyone here at the Society can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee an interview. Your work-life balance is important to us, and we're happy to support flexible working - be that through your working pattern, or hybrid working for certain roles. We just need to ensure that you have some time to connect with the rest of your team and are able to deliver the responsibilities of your role.



Benefits include:


30 days of annual leave (Pro-rated, inclusive of bank hols) increasing with length of service with an option to buy up to 5 days' additional holiday Access to our company pension scheme Enhanced family leave - supporting you with the important milestones in your life with enhanced maternity, paternity and adoption pay Access to a range of resources to support your physical, mental and financial health, including access to our Employee Assistance Programme Death in service benefit (x3 salary) Cycle to work scheme and season ticket loans supporting you to spread the cost of environmentally friendly transport options Other flexible benefits including access to a health cash plan to help you with everyday healthcare costs Access to a great range of discounts from hundreds of retailers to help make your money go further including gym discounts Option for Lifestyle Break after one years' service Ongoing training and development opportunities, allowing you to reach your full potential Free on-site car park

To apply for this role please sign into our recruitment portal at https://bristolzoo.org.uk/careers and upload your CV and cover letter explaining how you meet the essential and desirable criteria detailed in the person specification in the job description.

The closing date for applications is 21st May.

Interviews will be held shortly after this.

Please note:

We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage you to apply as soon as possible to avoid missing out on this opportunity.



To assist your preparation if you are invited to an interview, we ask questions based on our behaviour competencies described in the job description and look for evidence of how you demonstrate these behaviours.


Diversity Statement


Our vision for the Society to be an employer of choice, that is inclusive and attracts and retains the most talented people, who all work together to sustain our future. As such we welcome applications from all sections of the community. Our employee lifecycle processes, including recruitment, are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, disability status, race, or any other aspect which makes them unique.