Job Description

Visitor Experience Assistant

Permanent

Part-time - Annualised: 1250 hours

London

17,315.28 per annum



The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story the people who shape it and its place in our lives.



We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.



The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.



The Museum is looking to appoint four Visitor Experience Assistants on an annualised contract.



We are looking for enthusiastic, passionate team members who understand and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.



The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.



You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a host role for corporate clients and Museum partners is desirable.



As a Visitor Experience Assistant, you will have a variety of roles which will include:



Proactive response to ensuring the highest possible visitor standards are maintained. Providing a warm welcome to our visitors and enhancing every visitors experience at the museum through your engagement with them and your problem-solving skills. Supporting activities, events, general museum operations and processing visitor bookings at admissions. Promoting and selling museum guidebooks, services, commercial activities, and events to visitors. Supporting the museums fundraising and commercial activities. Providing a safe and secure experience for everyone. Being a first aider and fire marshal. Training for both roles will be provided. Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force. There will also be the opportunity to provide engaging talks to visitors.


These are permanent, part-time roles working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.



The roles will be based at our London site.

Closing date for applications: 9 November 2025

Interviews will take place on: 19 and 20 November 2025