Job Description

Location:

Kelburn Estate, Fairlie, Largs, KA290BE

Salary:

Hourly national living wage (age-related)

Terms:

Casual/Seasonal

Reporting to:

Visitor Centre Supervisors

Application Deadline:

Friday 27th February 2026

Internal Relationships:

Visitor Centre Team, Operations Manager, Maintenance and Estate Team, Events Team

:

We are looking for friendly and hardworking individuals to join our team of Visitor Experience Assistants. VEA's at Kelburn are an essential part of the team and ensure the smooth and safe operation of Admissions and Parking, Retail, Events, Tours, School visits and Glamping.

We are recruiting for members to work across all elements of the role, including general housekeeping and site presentation. As we are a tourist facility, some weekend working will be required.

Key Duties:

To always provide a consistently high standard of visitor care

To welcome visitors to the site and process their car entry, admission or check-in,

retail purchase in a friendly, efficient, and knowledgeable manner

To take an active Front-of-House role during our activity and event days, being

prepared to wear themed attire and interact with children and families.

To answer visitors' queries about the site and the local area

To provide information about the site, its history, contents, offers and merchandise

To always maintain excellent standards of site and personal presentation, including

wearing uniform and any required PPE

To ensure the general ongoing operational cleaning of all areas as necessary, this

includes: toilet cleaning, emptying waste bins and as appropriate vacuum cleaning,

mopping, sweeping, dusting and polishing when required

To ensure site and area of work is safe and ready to open

To report all issues of safety, damage and maintenance to the Manager

To ensure all accidents and incidents are logged

To promote our range of products including upselling of events

To adhere to all financial procedures including till operations and safeguarding of

monies

To assist in the set up and change over of our Yurts, such as stripping and making

beds, shower cleaning, delivering fire wood, ensuring that the communal Bothy is

clean and tidy (e.g. fridge cleaning, dishes, cleaning of cooking facilities, ensuring

stove is swept)

Required attributes:

Demonstrable skills in a customer-facing role: sales or ticketing, events, admissions,

holiday accommodation and/or retail

Excellent "front of house" approach with a proactive attitude towards customer

service and problem solving

Confident and engaging communication skills across all levels

Knowledge and competence of EPOS till operation and general IT competence

Good cash handling and reconciliation skills

Demonstrable knowledge of sales techniques

Good time management skills and the ability to prioritise given workload

Physical ability to carry and move items of stock and undertake physical tasks

commensurate with the role

Desirable attributes:

At least 1 year experience in a customer-facing role, particularly in a

heritage/tourism/hospitality environment.

Knowledge of Health and Safety

A full UK driving licence

First Aider

Please note that, whereas there may be additional work available, this recruitment is

for our high season between March and November. Weekend and bank holiday

work is expected.

Job Types: Temporary, Zero hours contract
Contract length: 8 months

Pay: 8.00-12.71 per hour

Expected hours: 3 - 37 per week

Benefits:

Discounted or free food On-site parking
Experience:

Customer Service: 1 year (preferred)
Work Location: In person