Job Description

We are looking for an experienced and enthusiastic Duty Manager

to join our Visitor Experience and Ticketing team on a full-time, permanent basis.


In this role, you will help lead the day-to-day operations of our vibrant and iconic site. As a key member of the team, you'll play an important role in ensuring a safe, inclusive, and welcoming environment for all visitors, staff, and performers. This is a fantastic opportunity to contribute to the success of one of London's most dynamic arts and cultural venues.

Key Responsibilities:

Ensure the safety and security of our busy, public-facing site at all times Present and maintain all working areas to a high and consistent standard Act as an ambassador for the Southbank Centre's values by fostering a warm, inclusive and welcoming environment Deliver a well-organised, informed and thoughtful experience for all visitors, audiences and colleagues Lead by example to build a respectful, collaborative and visitor-focused culture within the team

We're Looking for Someone Who:

Has experience in venue management, ideally within a complex arts or performance environment Can demonstrate confidence and adaptability when supporting and motivating large teams in busy, audience-focused settings Possesses working knowledge of Health & Safety and Fire Regulations, and ideally holds (or is eligible to hold) a Personal Licence Makes thoughtful, timely decisions and works proactively to identify and remove barriers that might affect team performance or visitor experience Adapts their leadership style to different situations, creating space for all team members to contribute


We also value candidates who bring skills in training or presenting to groups, and who are comfortable using communication and IT tools to support team coordination. An interest in the arts, alongside an understanding of the importance of equity, diversity and inclusion in public cultural spaces, is highly desirable. The role requires flexibility, including regular evening and weekend work, and a commitment to making the Southbank Centre a welcoming place for everyone.



At The Southbank Centre we aim to provide safe participatory and creative opportunities for all the children and young people who take part in our programmes and visit our site. As this role requires working closely with children and/or vulnerable adults, you would be required to apply for a Criminal Record Check via the Disclosure and Barring Service, if you were offered the role. This is in line with our Safeguarding Policy and is a key requirement of this role.

Please download the attached for a full overview of this role responsibilities.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.


By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.


If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe's largest arts centre and one of the UK's top five visitor attractions, occupying an 11-acre site that sits in the midst of London's most vibrant cultural quarter on the South Bank of the Thames.


Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.


The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

At the Southbank Centre we believe in:

Creating welcoming spaces

Because upholding respect, safety and belonging is at the heart of vibrant teams and communities. This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

Because we all contribute to amazing artistic moments at the Southbank Centre. This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

Because different views and thought-provoking conversations inspire innovation, learning and growth. This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

A min 5% employer's pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays (pro-rata for part time employees) Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for Southbank Centre events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7 Season ticket loan Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.