Job Description

Starting salary:

27,519

Grade:

Permanent

Location:

Doune Castle and Dunblane Hub

Working Hours:

5 out of 7 days, 40 hours per week (including weekends and public holidays)

Interviews:

To be held in person at Argyll's Lodging on Week Commencing 28 October 2025.


Thank you for your interest in one or both of the Visitor Experience Supervisor posts with Historic Environment Scotland. Please see below for key information about the jobs, details on available roles and how to apply.


The Visitor Experience Supervisor roles are new roles, supporting the development and delivery of exceptional visitor experiences.

Benefits of joining us at Historic Environment Scotland

Enrolment onto a Civil Service Pension scheme - 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role

Support the Monument Manager/s in leading a team of Visitor Experience Assistants at your site/s in delivering exceptional visitor experiences. Work with the Monument Manager/s to support developing the visitor experience at the site/s, including contributing to and attending any relevant team meetings. Support the Monument Manager in ensuring the site is properly resourced and assist with any recruitment as required. Ensure compliance with health and safety, fire and security, HR and safeguarding procedures. Ensure health and safety processes and procedures are adhered to. Support the Monument Manager in ensuring that the site is presented in a way to exceed visitor expectations but also act as the first point of contact for any complaints and look to resolve and escalate as appropriate. Support the Monument Manager in team compliance with cash reconciliation, financial compliance, banking and reporting procedures. Support the Monument Manager and DVCM with community engagement activity. Line management responsibility for a team of Visitor Experience Assistants. Work as part of a team to ensure that the Quality Assurance grade is maintained and participate in local action plan delivery. This role requires the postholder to act as keyholder for the site/s.

Key requirements of the role:

In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.

Essential:

IT skills and the ability to use basic online functions Cash handling experience Passion for delivering the highest standards of customer service Ability to communicate effectively to colleagues at all levels




We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.


We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.


Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.