Job Description

How to Apply

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Friday 6th February 2026.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, "VSA Castle - Culzean"

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland's most loved castles, as one of the Visitor Services team within the castle, you'll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors' questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

Warmly welcome visitors to the Castle, checking tickets and upselling guidebooks to enhance their visit

Ensure the highest level of customer service so all visitors receive an excellent experience

Maximise visitor enjoyment and understanding of the property by engaging them with the history of Culzean and the Kennedy family

Ensuring accurate recording of visitors through the till system

Membership Engagement & Promotion

Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment

Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members

Tours, Interpretation & Learning

Deliver a broad range of high-quality guided tours and talks for the public and organised groups, following a pre-arranged script within the allotted time of 45 minutes

Deliver engaging school workshops for all ages and abilities

Enhance the visitor experience through third-person costumed interpretation, object handling and conservation demonstrations (where applicable)

Promote and sensitively encourage donations during guided tours and/or at the Front Desk ensuring that visitors understand the impact of their support on the property's conservation work.

Security, Conservation & Property Care

Be mindful of the security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
Support the VSS Collections Care and the conservation the property and its contents, reducing the risk of accidental damage through visitor engagement and appropriate conservations/object handling practices

Health, Safety & Emergency Procedures

Share in the common responsibility of implementing the Trust's Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
Participate in the safe evacuation and management of colleagues and visitors in the event of a fire, security alert or alarm

Housekeeping & Daily Operations

Share responsibility for housekeeping duties at the beginning of and end of each shift (e.g. hoovering, rubbish removal) including staffroom and staff bathroom

SCOPE OF ROLE

People Management

No line management responsibility but will work closely with other property colleagues and will interact with other technical/specialist advisory colleagues based in other locations and departments.

Will have daily interaction with members of the public of all ages and abilities

Financial Management

Not a budget holder.

Essential

Genuine belief in the work and values of the NTS and ability to exemplify these

Strong commitment to excellent customer care, with the ability to motivate and engage others

Enthusiasm for Scottish heritage, including family and history of art and architecture

Confident, enthusiastic verbal communicator with excellent interpersonal skills

Experience working effectively with a wide range of people in public facing roles

Flexible and adaptable, able to adjust tasks and working patterns to meet daily needs of the property

Able to match pace to visitor flow without compromising service quality

Warm, welcoming front-of-house presence

Strong selling skills, particularly for membership and guidebooks

Effective time-management and prioritisation skills

Proactive, with the ability to use initiative

Desirable

Previous cash handling experience

Historical knowledge of the site and a passion for heritage

Previous experience or volunteer experience in museum, tourism or conservation sector

Epos

Job Types: Part-time, Temporary
Contract length: 9 months

Pay: 12.60 per hour

Expected hours: No more than 20 per week

Work Location: In person

Application deadline: 06/02/2026