Job Description

HOW TO APPLY

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Friday 15th August 2025.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, "VSA Retail, Admissions & Tours - Mackintosh at the Willow"

JOB PURPOSE

As a member of our front of house retail and visitor center team, you will work in a fast-paced customer facing environment, providing exceptional customer service in the day to day retail operations by offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.

Key Responsibilities

Delivering a warm welcome to local, national and international visitors Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer Excellent customer care Billing - Cash and Credit Card handling Adhere to all financial procedures to include till operations and cash reconciliation duties. Adhere to Health and Safety & Food Safety practises and guidelines Delivering tours and exhibition events Upselling products within the property Actively feedback visitor comments to line managers to improve offer, service and operation Help achieve sales targets and membership recruitment targets. Promoting the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors. Wearing the correct uniform, name badges or PPE as required. Undertake any other tasks that may be reasonable requested

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

No formal qualifications are required

Essential Skills

Some experience in the retail and tourism industry in a customer facing role Ability to work in a fast-paced environment Ability to work as part of a diverse team A willingness to share skills with others A great communicator with people

Desirable

Familiar with EPOS systems A willingness to be cross trained, particularly in giving building tours, and in other departments Knowledge of Charles Rennie Mackintosh and fascinating history of the Tea Rooms A passion for Scotland & Glasgow's heritage and a willingness to enthusiastically share this with our visitors
Job Types: Part-time, Permanent

Pay: 12.60 per hour

Expected hours: 20 per week

Work Location: In person

Application deadline: 15/08/2025