Job Description

TO APPLY FOR THIS ROLE, PLEASE GO TO - https://www.nts.org.uk/volunteering-jobs/job-search/north-east

Applications

Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Services Department (Applications) by email via workforus@nts.org.uk by Sunday 8th June 2025.

Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, "VSS Retail - Castle Fraser"

JOB PURPOSE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Castle Fraser. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)

Cash reconciliation To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard. Analyse retail sales information regularly and take action where required to drive income Delivering a high level of customer service and inspiring team members to adhere to high customer service standards Delivering and completing stock takes and stock counts accurately Being a leader within the team and taking a proactive approach to problems
A passion for product and best in class product knowledge

Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies. Management of ticket / membership sales and admissions Management of second-hand book shop Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust's policies and guidelines. This includes working within the property's "Safe System of Work" (the system for managing Health & Safety).
The current duties of this job require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

Not a line manager; but will have a supervisory and leadership role within the property team.

Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).

Will have regular (daily) interaction with members of the public of all ages and abilities

Position will play an important role as part of the properties senior operational team assisting with duty management cover.

Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas

Share Till Reconciliation Duties with other senior staff.

Assist RDM & VSM with stocktaking and delivery discrepancies

To assist the National retail team & VSM with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Ability to work within a team or independently, with minimal supervision to a high and safe standard. Excellent interpersonal and communication skills. Ability to lead in a busy and diverse environment with a focus on customer service Experience of merchandising retail displays, or willingness to undertake training Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs. Genuine belief in the value of good customer service. Demonstrable excellent time management skills and the ability to prioritise. Ability to be proactive and to take the initiative. Ability to take responsibility for own personal development Competent user of Microsoft Office Products.
Experience with cash handling/working with financial data.

Previous experience in a busy retail environment, in a supervisory role.
The , , and reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Job Types: Full-time, Permanent

Pay: 28,228.00-30,118.00 per year

Work Location: In person

Application deadline: 08/06/2025