Job Description

Location: Stoke-on-Trent + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Monday to Friday
*Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.
We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We're not just expanding connectivity; we're reimagining what a connected nation looks like. With xc2xa311bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.
We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you'll do
As a member of the SoHo (Small Office / Home Office, 1-9 employees) sales team you will be responsible for delivering partner performance across mobile acquisition and retention and also broadband. You will work cross-functionally with Demand Generation Go-To-Market, Commercial, Performance teams and the operation to drive the shaping of the delivery of a diverse range of initiatives, which will drive the business forward and impact Vodafone UK's performance.
You will be accountable for the scheduling and reviewing of all comms and training to our frontline staff and to ensure that the necessary forecasting activity have been concluded. Omni channel alignment is critical for our customer experience.
Stakeholder management is a key part of the role and you will be expected to implement and measure sales action plans, and share success at ELT trading meetings. Key accountabilities for this role include:

• Work with partner client team to effectively improve and maintain Business volume and revenue
• Work with supply chain to ensure we are effectively reviewing partners
• Agree with marketing support materials for launch and for campaigns where required
• Support with training requirements and training requests to L&D and align with the coaches on content
• Work with commercial and finance team to ensure rate cards are optimised
• Plan all aspects of implementing tactical trading decisions quickly & effectively
• Ownership of onboarding and training process
• Utilize partner technology to improver customer and commercial results
• Weekly, monthly and quarterly reviews with all partner covering commercial and customer performance

Who you are

• Contact centre management experience
• Good stakeholder management skills enabling cross-functional collaboration up to Senior level
• Good influencing & negotiating skills
• Applied thinking to provide practical solutions to challenging problems
• Good presentation skills where required up to Senior Management level
• Great communications and negotiation skills to collaborate and encourage those who are partners and not directly employed by Vodafone

Worried that you don't meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
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#LI-Hybrid
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey. '