Job Description

PermanentFull time (37 hours per week)We are looking for a Voids Coordinator to join our team on a full time, permanent basis. You will support the administration and co-ordination of void properties, ensuring that bpha meets its quality and response targets, continuously improving service delivery and achieving high levels of customer satisfaction.This will involve being the main point of contact for contractors, colleagues and residents regarding forthcoming and existing void properties, and post-void properties, therefore excellent communication skills are vital.Key responsibilitiesTo coordinate the voids process ensuring that turnaround times are metTo maintain accurate records of works to void properties and data is stored accordinglyTo be the main point of contact for contractors, colleagues and residents regarding forthcoming and existing void properties and post void propertiesTo ensure that the line manager is provided with data covering all key aspects of the void process as requiredProvide a seamless end to end journey for the customer and the organisation.About youYou will need to be a highly motivated individual who is able to work in a busy and reactive environmentWe will require you to be able to work without guidance, show initiative and be able to make decisions along with being able to work as part of a wider teamYou will need to be a good communicator and be able to provide clear information to both internal and external stakeholdersYou will need to be proactive and committed to constantly improving the services we provide to our colleagues and customersWexe2x80x99d love to meet someone with:Minimum 2 yearsxe2x80x99 experience working within housing and property maintenance or a similar serviceExcellent interpersonal skills and the ability to communicate clearly (verbally and in writing)Good working knowledge of Microsoft Office software (particularly excel), Asset databases xe2x80x93 preferably CRM and other housing management software packagesKnowledge and experience of construction, voids and maintenanceGreat communicator committed to providing good quality and clear information to both internal and external stakeholdersEducated to GCSE levelsAmongst what we offer you is:Salary from xc2xa327,50028 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols)A generous contributory pension schemePrivate health careFree life assuranceEnhanced family leaveAccess to an extensive suite of wellbeing services and tools including a digital gymOpportunities for learning and developmentDiscounted gym membershipRetail discount schemePlease note the successful candidate will need to complete a basic DBS application.Closing date: 20th May 2025Interviews: To be confirmedWe reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possibleINDMEDbpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.We are a leading provider and developer of affordable homes xe2x80x93 for rent, sheltered, residential care and shared ownership.We work together with communities xe2x80x93 to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.We own or manage over 19,500 homes and over 500 staff.

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