Job Description

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Job Title: Voids Manager
Contract Type: Permanent
Salary: Circ \xc2\xa350,000
Working Hours: 40 hours
Working Pattern: Monday - Friday
Location: London

For your application to be considered please attach a current CV.

Applications may close before the deadline, so please apply early to avoid disappointment.

Why Riverside Property Services?

Riverside Property Services was recently established and is one of the largest in-house service providers in the UK, with offices in London, Liverpool and Manchester.

We\'re proud to be part of The Riverside Group family and look after around 45% of Riverside\'s stock - that\'s over 40,000 properties based across London and the Southeast.

Our Mission is to keep our customers\' homes safe, secure, and well maintained - it\'s what we do.

We\'re now recruiting for a talented Voids Manager who\'ll play a crucial role in managing the effective delivery of all electrical aspects across responsive repairs service for Group residential properties across London and the Southeast.

Working with us, you\'ll enjoy:

• Competitive pay & pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The difference you will make as a Voids Manager

You will supervise, manage and deliver on a day to day requirements of all term briefs within the contract area. As our Voids Manager, you will be responsible for meeting all Key Performance indicators and delivery of innovation and continuous improvement within the areas of responsibility and have over all responsibility for supervisors, operatives and subcontractors.

You\'ll be a strong people manager with experience of leading, managing and motivating teams, including managing performance. You\'ll also have excellent internal and external stakeholder management skills and be able to communicate effectively (both written and verbal). Finally, you\'ll be results driven with first-class analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.

About you

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. We are looking for a competent and experienced Manager who has experience in monitoring completed work including monitoring all operatives and subcontractors. You will have knowledge and experience in enforcing Health and Safety guidelines for all works. You will work closely with the Operations Manager and effectively communicate with all employees across the group.

You\'ll be accountable for developing, implementing, and continually reviewing the delivery plan for required works, ensuring that all plans are aligned to associated programme plans and the organisations Business Plan. You\'ll also ensure the invoicing process for subcontracted works is carried out effectively and in line with the Group\'s financial controls and commercial arrangements, escalating as appropriate.

As part of this, you\'ll make sure that all contractual commitments for third-party providers are embedded, monitored, delivered, and accurately reported on.

With your strong compliance awareness and ongoing focus on continuous improvement, you\'ll contribute to the review of existing contracted services, driving innovation and seeking out efficiencies and cost reduction opportunities.

Role Profile

• Pre and post inspection of work ensuring right first time and delivery of quality standards.
• Conduct one to ones identifying and implementing any training and development needs.
• Plan allocate and evaluate team and individual workloads to resources in conjunction with other continuous improvement managers or Riverside Property Services staff
• Delivery of client surveying function within a geographic or property type area.
• Ensure requirements for of Health and Safety legislation, company and client Health and Safety standards are adhered to.
• Ensure that all workloads, operative performance and costs are managed. Monitor performance of all Operatives and subcontractors and take action in cases of under performance
• Promote Partnership ethos and co-operation between Suppliers / Operatives/ other contractors and Sub Contractors
• Assist Operations Manager in the Implementation of all procedures
• Identify opportunities for cost control and liaise with Operations Manager to implement savings across the contract
• Monitor performance against contract specific requirements and produce performance reports
• Attend/conduct meetings with Riverside Group representatives
• Co-ordinate project delivery ensuring timescale and budgets are met and that contractual and legal requirements are fulfilled
• To undertake any other duties as required by the Company from time to time, if these duties are of a greater level of responsibility or skill that those required in the post, then full training and appropriate supervision will be provided

Person specification

Essential

• Experience in Repairs Maintenance and empty home refurbishment, measured term contracts and schedule of rates.
• Experience of working in Social Housing
• Experience of supervising Operatives and Sub Contractors.
• A full current Driving Licence

Desirable

• Experience of working in partnership with a Client, with management experience in a similar operation.
• Trade City & Guilds qualification

Riverside