Job Description

Join Our Team as a Volunteer Experience Team Officer

Make a difference and support those who give their time to help others.

Are you passionate about people and community? Do you believe in the power of volunteering to change lives, including your own? We're looking for a Volunteer Experience Team Officer to help shape an outstanding, inclusive, and rewarding experience for our amazing volunteers.

We're looking for someone who is organised, approachable, and passionate about supporting others. Whether you're experienced in volunteer management or looking to grow in a people-focused role with transferable skills, we'd love to hear from you.

This role will be based across both of our main hospice sites, as well as supporting our charity shops spread across Essex. Therefore, applicants should have a full UK driving licence and access to a vehicle for business purposes. Although this is predominantly a Monday to Friday role, there will also be a requirement to occasionally support volunteering events during the weekends, evenings, and bank holidays.

We regret that Havens Hospices is unable to offer any sponsorship opportunities.

Candidates should have the right to work in the UK on a full time basis.

In this role, you'll be the first point of contact for all things volunteering, you'll play a key role in supporting and developing our diverse community of volunteers across our clinical services, charity shops, and office teams. Every day, you'll help people feel welcome, valued, and supported on their volunteer journey, from first enquiry to ongoing involvement.

You will also support and:

Work closely with our Volunteer Experience Team Manager, Head of Organisational Development & People, and volunteer co-ordinators Help ensure volunteers feel engaged, recognised, and empowered in their roles with the charity Contribute to making our charity a great place to give time Lead on the end-to-end recruitment process for all volunteers, including drafting adverts, shortlisting, initial interviews, vetting checks, and onboarding coordination. Coordinate interviews between prospective volunteers and Managers/Mentors. Facilitate induction sessions for new volunteers, ensuring all have the training, tools, and support needed to get started confidently.

Why join us?

You'll be part of a supportive, purpose-driven team working to create a truly positive volunteering experience, one that's as impactful for the volunteers as it is for the people and communities we serve.

:

Lead on the end-to-end recruitment process for all volunteers, including drafting adverts, shortlisting, initial interviews, vetting checks, and onboarding coordination. Coordinate interviews between prospective volunteers and Managers/Mentors. Facilitate induction sessions for new volunteers, ensuring all have the training, tools, and support needed to get started confidently. Provide ongoing support to volunteers across the charity to ensure they feel welcomed, recognised, and valued. Develop and implement regular communication with volunteers and line managers, offering guidance and resolving any issues as they arise. Support the creation and delivery of volunteer engagement and recognition activities, including forums, surveys, and celebration events. Coordinate development opportunities for volunteers, including access to further training, role shadowing, and upskilling. Maintain relevant records in the Learning Management System (LMS), ensuring all training records are up to date and compliance data is accurate. Work closely with Marketing and Communications to produce a volunteer newsletter on a monthly basis (paper versions for those not on IT), updating them about events and activities in the Hospice and the wider community. Update the volunteer management system news page on a regular basis with articles and stories of interest to the Hospice and retail volunteers Keep the Long Service records up to date and send out letters, badges and certificates quarterly to celebrate the volunteer's achievement and update the volunteer management system accordingly. Lead on the recruitment, onboarding, and development of Volunteer Experience Team Assistants (volunteers who support the day-to-day work of the Volunteering Team). Ensure they receive appropriate training, supervision, and ongoing support. Maintain accurate and up-to-date volunteer records using the charity's volunteer management system (Assemble). Monitor and record completion of all volunteers mandatory training, supporting volunteers to remain compliant. As well as Volunteer Experience Team Administrators, support and provide monthly data reports and dashboards relating to volunteer activity and compliance to the Head of OD & People. Ensure GDPR, Regulator (e.g. Care Quality Commission) and confidentiality standards are upheld in all volunteer record keeping. Maintain shared team resources including standard operating procedures, inboxes, trackers, templates and calendars. Provide project support to the Volunteer Experience Team Manager and the Head of OD & People, including researching, testing, and evaluating changes to processes and systems. Contribute to continuous improvement activity across the Volunteer Experience Team. Monitor, analyse and report on volunteer numbers, retention, recruitment activity, and training compliance across all service areas. Assist in the preparation of quarterly and annual reports for internal and external stakeholders (e.g., SLT, Board committees). Provide evidence and updates for inspection, quality assurance or audit activities relating to volunteer involvement. Actively engage in learning and development opportunities for personal growth, and to continuously enhance volunteering practices, leading with innovation and adapting to evolving volunteering and work landscapes. Maintain own continuing professional development and liaise/network with other volunteering practitioners on a regular basis. Embrace learning opportunities to improve effectiveness of the role and seek to improve personal performance, contribution, knowledge and skills.
Job Types: Full-time, Permanent

Pay: Up to 32,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Free flu jabs Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay
Work Location: In person